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Vision Buick GMC

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.1
953 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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800 Panorama Trail South

Rochester, NY

14625

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Showing 953 reviews

June 18, 2024

Actual service done on the car is good. Biggest issue is trying to get thru to make an appointment. You can’t!!!!! Some sort of internet phone system that does not work! Won’t return to t More

by tscalzo74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Pitts
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Jun 19, 2024 -

Vision Buick GMC responded

"Tscalzo74" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 17, 2024

Waited way too long. Parts did not arrive when promised. Terrible time getting connected to Service. More

by philnyy7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Vision Buick GMC responded

"Philnyy7" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 17, 2024

Had issues e mailed dealer no response. Received a call from dealer about service, was told it would go to correct person with no response More

by jdrryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

jdrryan responded

Not very happy with service

Jun 19, 2024 -

Vision Buick GMC responded

"Jdrryan" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 17, 2024

2 1/2 hours for an oil change and inspection after being told 1 hour. More

by paulkhanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Dries
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Jun 19, 2024 -

Vision Buick GMC responded

Thank you for bringing this to our attention, Paul. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 15, 2024

ADRIANNa, our sales person listened to my needs and addressed them all. Let us do A test drive with a similar SUV., THE DEALER ship had a GMC with all the options I wanted. More

by ekirkpatrick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna
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Jun 19, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 14, 2024

Sales Staff and Mgr were very friendly throughout the whole purchasing process My wife and I both like the vehicle More

by BOBJAVA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Smith
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Jun 19, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 14, 2024

Had a good experience as soon as I walked in ray is a true professional in what he does , thank you for everything you did to get our Vehicle ready 👍 More

by CSMRETKAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Service 👍
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Jun 19, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 13, 2024

Service was excellent and ontime. Leeza K. the Master Tech took the time to explain the repair that was needed. The Service advisors were also very helpful. More

by Sifu Bateman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leeza Kerr and Kyle from service
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Jun 13, 2024 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 12, 2024

Outstanding, efficient service on a “customer-waiting” oil change and tire rotation. Kudos to the service department. More

by JLOVE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 11, 2024

Tom is a great guy. Really went above and beyond to expedite my deal. Definitely would use him again and Vision GMC for my next purchase. Thanks guys!!! More

by Mulf65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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