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Vision Buick GMC
Rochester, NY
923 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 923 reviews
May 04, 2025
Unorganized Horrible overall experience. Sales manager was the only person that knew what he was doing. Rest of staff i would rate below average.Poor explanation of warranty of vehicle. Terr Sales manager was the only person that knew what he was doing. Rest of staff i would rate below average.Poor explanation of warranty of vehicle. Terrible sales pitch to purchase more warranty, finance manager was rude. Worst experience buying a GM vehicle in my life More
by tvasilo1
Verified Customer
May 03, 2025
I was very happy with the service I received from Joe and was fortunate as well. It was a day I almost didn't go because I was unsure if I wanted to let go of my Chevy. I was so pleased that Joe wasn't with was fortunate as well. It was a day I almost didn't go because I was unsure if I wanted to let go of my Chevy. I was so pleased that Joe wasn't with someone else and took all the time that I needed. Five stars***** for the car, Joe, and all the service of the employees. The drive is so nice and smooth. Because I'm short, I can finally see the end of the hood with the seat being higher. Thanks to everyone, More
by mjgn
Employees Worked With
Joseph Knight, Eric
May 02, 2025
A few weeks ago we had some work completed and one job was an oil change the tech never reset the oil component nor did they put the mileage sticker in the window... so on this visit it was to be done alo was an oil change the tech never reset the oil component nor did they put the mileage sticker in the window... so on this visit it was to be done along with the inspection. It was not done the oil component wasn't reset I had to tell her again to have it done and the tech came out and did so. More
by Jmplatinum1
Employees Worked With
Young lady with long dark hair
May 02, 2025
Tried to make an appointment, called a few days later to confirm and there was no record of the appointment. So tried to make another, when I showed up for my appointment there was no record of it. Work was confirm and there was no record of the appointment. So tried to make another, when I showed up for my appointment there was no record of it. Work was not done in time frame they said it would be and took from Thursday until Monday to get my vehicle back. After completion of work I found a handful of bolts under the hood, not knowing what they were from had to come back in and make sure they were from an old part and not parts forgotten to be put back in. Also found that a bracket had been broken that had nothing to do with the work they were doing. When I told them about this they basically said they can’t do anything about it because it wasn’t in the area they worked. More
by Touchdown992
Employees Worked With
May 02, 2025
Tried to make an appointment, called a few days later to confirm and there was no record of the appointment. So tried to make another, when I showed up for my appointment there was no record of it. Work was confirm and there was no record of the appointment. So tried to make another, when I showed up for my appointment there was no record of it. Work was not done in time frame they said it would be and took from Thursday until Monday to get my vehicle back. After completion of work I found a handful of bolts under the hood, not knowing what they were from had to come back in and make sure they were from an old part and not parts forgotten to be put back in. Also found that a bracket had been broken that had nothing to do with the work they were doing. When I told them about this they basically said they can’t do anything about it because it wasn’t in the area they worked. More
by Touchdown992
Employees Worked With
April 30, 2025
It was not dealership, it was at service and experience was great Service was excellent by Kathryn and I asked for mechanic she got me right away. Mechanic took care of my truck quickly before anybody. was great Service was excellent by Kathryn and I asked for mechanic she got me right away. Mechanic took care of my truck quickly before anybody. More
by Anemani1
Employees Worked With
Kathryn and the mechanic
