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Vision Buick GMC

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.0
1,025 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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800 Panorama Trail South

Rochester, NY

14625

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Showing 1,025 reviews

August 04, 2025

The sales rep Mike was attentive and truly listened to what I needed in a new car. He didn’t try to persuade me into making a hasty decision. More

by KWALLY44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Borrelli
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Aug 05, 2025 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 04, 2025

Definitely didn’t leave there a happy customer. Took my car in without a check engine light,and they returned it with a check engine light. More

by devnelsonr514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 04, 2025

My service writer was very nice and seemed knowledgeable. She kept me informed and was a pleasure to work with. More

by lblusk7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Kay Ennis
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Aug 05, 2025 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 02, 2025

Quick and easy. no nonsense just very knowledgeable and professional. Great salesman and staff. Will buy another car from How-Knee. More

by ATRAMONT
Recommend Dealer
Yes
Employees Worked With
How-kneel
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Aug 05, 2025 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 02, 2025

No one picks up the phone, then when they do they don't know nothing, can't tell you nothing. Took almost a month for a 15 hour job and I got my car back it was a mess oil all the front, I mean dripping th More

by JWASH3122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 01, 2025

He was wonderful. Helped me with my new car when other dealers ignored the problem More

by Gerideguire
Recommend Dealer
Yes
Employees Worked With
Frank Torres
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Aug 05, 2025 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 01, 2025

Very hard to get in touch with. The phone is never answered. I was told that they were short so they don’t answer the phone. More

by jaeyareal
Recommend Dealer
No
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 31, 2025

I have been taking my cars there for years. Recently things have changed so I got a second opinion from another dealer. Things they said needed to be replaced didn’t. Bill went from over $6000 More

by ik631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 30, 2025

Salesman was honest, helpful and courteous. Everyone from each department treated us with respect and offered assistance if needed in the future. Have had contact with my salesman since my purc More

by mochasmom9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
“How-Knee”
Report | Print
Jul 30, 2025 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 30, 2025

The service department is untrustworthy and unreliable. They charged me upfront for a part I didn’t need and did not cancel the order after I asked them to. I am now out over $500 for a part I didn’t need More

by Ryann Redmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Cappucci
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Jul 30, 2025 -

Vision Buick GMC responded

Thank you for bringing this to our attention, Ryan. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

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