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Vision Buick GMC
Rochester, NY
1,327 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,327 reviews
March 15, 2025
They were supposed to call back on a defective tire and I have never heard a thing from them. When I left a message on the web site all I got was calls every couple of hours from there sales reps trying to have never heard a thing from them. When I left a message on the web site all I got was calls every couple of hours from there sales reps trying to setup appointments to sell me a car. More
by RPMCGREGOR
Verified CustomerEmployees Worked With
Nick S.
March 13, 2025
Brought my car in for recall and purchased some additional items( transmission fluid clean out, fluid change out axl/transfer case I believe, and a trim piece). When received the car back there was additional items( transmission fluid clean out, fluid change out axl/transfer case I believe, and a trim piece). When received the car back there was a loud noise. I texted the next day and got no response. After 2 weeks I called and got no answer and then texted and the response was essentially we just changed fluids and it shouldn’t cause noise but they would check it out when I brought it back in to finish the trim piece. Well another week goes by and I still don’t hear from anyone and I have no idea if this noise is causing more damage. So I call and get no answer. Then I write a frustrated text on a Friday and they get me in on Monday. The noise appears to be gone and it was explained that they didn’t secure something properly. I get that and would have been fine with that if there were same urgency was shown to fix it as is was to sell me the additional services. More
by JDP1410
Employees Worked With
Other Employees :
Not sure I worked with any of them. Talked to one guy at the desk and he gave me a cell to text him, Nick S., Mike Hutt, Michelle P.
March 08, 2025
We brought in our car to check something that was under our warranty and to get an estimate for new brakes, which we knew needed replacing. Instead of giving us a quote, they ran a complete diagnostic on o our warranty and to get an estimate for new brakes, which we knew needed replacing. Instead of giving us a quote, they ran a complete diagnostic on our breaks… and then charged us $200. After making n appointment for the time slot, I waited for 3 hours in a small waiting room with four children for something that I thought would take an hour tops: all we wanted was an estimate. They also had the nerve, after I declined their estimate for brakes, to ask if I would be interested in a new car since I didn’t want new brakes. I will never go back again. It is also worth noting that the quote I was given for new brakes at Visio. Buick gmc was *more than double* what the local place, which gave us a free estimate, charged *for the exact same product and service.* The local company we went to for our brakes also did a fantastic job and were very professional. I cannot recommend this dealership. More
by Sol sen
Employees Worked With
None of the above were there
March 06, 2025
Luis is always so accommodating and such genuine person. The whole staff is kind, hardworking and efficient. I’ve never had a bad experience here. The whole staff is kind, hardworking and efficient. I’ve never had a bad experience here. More
by Raina Kozarits
Employees Worked With
Luis (Blanking on his last name!)
