Vision Buick GMC

When I walked into the Service Department, the woman at the first desk on the right did not acknowledge me. I walked to the gentleman straight ahead (Jim?)and asked for Jerry and was directed to the next the first desk on the right did not acknowledge me. I walked to the gentleman straight ahead (Jim?)and asked for Jerry and was directed to the next gentleman. He was engaged in a conversation with another employee that sounded like they were discussing some sort of personal issue. I was not greeted by Jerry at all. He then grabbed my paperwork and headed out to my car to get the mileage. When he came back I looked at him and said, "Good Morning Jerry!" and he finally did greet me. This is not my idea of great customer service. When I am in Florida for the winter, I take my car in for maintenance servicing and they couldn't be nicer. More

Ryan provided excellent customer service. He was very knowledgeable about the car, Buick Verano. He listened to my requirements and made sure that he found exactly what I wanted. Ryan made sure he expl knowledgeable about the car, Buick Verano. He listened to my requirements and made sure that he found exactly what I wanted. Ryan made sure he explained the functions and features of the car prior to and upon delivery. He was extremely helpful. RC provided excellent customer service as well. He was very knowledgeable about the financial aspects of the deal. He answered all of my questions and found a really good loan rate for me. I appreciated RC's guidance and assistance. More

Made my appmt. online and requested next day work for 11am. Got a email response right back letting me know request was submitted. They fit me in at the time I requested and after my inspection and oi 11am. Got a email response right back letting me know request was submitted. They fit me in at the time I requested and after my inspection and oil change etc.. was done and needed brakes they kept it there and got it back to me that by 3:30 pm. I took advantage of the shuttle service as well and the driver was very friendly and it was his first day. Michelle greets me by name every time I enter and is always very friendly. I feel like I am not getting ripped off there and feel like they are trustworthy. I know it costs a bit more for repairs there b/c it is a dealership but it is worth it. I am very happy with the service I have received. More

Jerry is always friendly and gets everything done for my car whenever I come in. The dealership does an outstanding job on my vehicles. Thanks! car whenever I come in. The dealership does an outstanding job on my vehicles. Thanks! More

I needed to get my Acura SUV in for a NYS inspection and called with 1 day to go before my current inspection expired. Jim, as always, found a way to squeeze me into the shop's schedule. And while there, called with 1 day to go before my current inspection expired. Jim, as always, found a way to squeeze me into the shop's schedule. And while there, I asked if there was any chance to get an oil change during the same visit rather than coming back in a week or so. And once again, Jim made it happen. I am always pleasantly suprised with Jim's attentiveness to above average customer service and even more appreciative that he's always honest about what service is needed and not needed, which is more than I can say for other service shops I tried before trying and sticking with Hastings. More

I was pleased with the service as noted above. I was not expecting the price. I was pleased they called before doing the extra service. I should expect that driving an '06 model, parts wear out from time expecting the price. I was pleased they called before doing the extra service. I should expect that driving an '06 model, parts wear out from time to time. More

Always greeted with a friendly hello, and kept updated on the status of my car repair. I was offered the shuttle in case I needed it, which is a great service. The work was done to my satisfaction - as it the status of my car repair. I was offered the shuttle in case I needed it, which is a great service. The work was done to my satisfaction - as it always is. Thank you. More

The staff at Bob Hastings are always courteous and provide the utmost attention to providing customer satisfaction. I feel they employ a quality workforce that always demonstrates integrity and shows provide the utmost attention to providing customer satisfaction. I feel they employ a quality workforce that always demonstrates integrity and shows caring and respect for all. They make you feel like part of their family. They listen and are committed to continuous improvment based on customer feedback.  The dealership showroom and repair areas are impeccably clean. They are knowledgable and keep up with the everchanging automotive techniques and technologies. I have been a repeat sales and service customer for any years and always have no hesitations referring family and friends.  More

The service department was very helpful and timely in thier work. Highly recommended. They completed a no cost recall repair on our 2008 Acadia. Love the car, love the service. thier work. Highly recommended. They completed a no cost recall repair on our 2008 Acadia. Love the car, love the service. More

Everyone smiled and was courteous. They kept me informed as to how long it will take and what corrections were needed. They offered drinks and had a t.v. available. as to how long it will take and what corrections were needed. They offered drinks and had a t.v. available. More