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Vision Buick GMC - Service Center

Rochester, NY

3.9
756 Reviews
Call Service Center (585) 673-7223

756 Reviews of Vision Buick GMC - Service Center

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August 28, 2025

Lack of responsiveness and I don’t trust your service prices. All is moot as you wil not read this reconnect either lol More

by BENSA1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 28, 2025

The service manager is always reliable for a good conversation. As a whole though everyone in there does a good job. More

by Williamcstapleton
Recommend Dealer
Yes
Employees Worked With
I always work with the same three people. Love them all.
Report | Print
Sep 05, 2025 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 27, 2025

This dealer has the worst customer service I have ever encountered. They never return calls when requested. More

by michael01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 27, 2025

Brought the truck twice to have a PDR done which I had bought a service contract for. PDR never done so canceling the contract. More

by mneary652
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 25, 2025

It was courteous and professional Overall service outstanding and answered my questions about my vehicle More

by sonnyweaver65
Recommend Dealer
Yes
Employees Worked With
Frank and service receptionist
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Aug 27, 2025 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 24, 2025

Waited almost 1. 5 months for part the commucation was terrible . My truck is work truck has gas tank in back very unhappy with level of service More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Vision Buick GMC responded

Doug. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 24, 2025

Good job needed software update truck was done by the time I needed it. Tls More

by gsmmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 23, 2025

Always friendly, work done in a timely fashion, pleasant atmosphere. Came here because another big name dealership was less than honest with me. More

by msa270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Ennis
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Aug 27, 2025 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 23, 2025

Wasn’t happy that I dropped vehicle night before received a call at 12:30 wasn’t completed until 200. All I wanted is an inspection, oil change and tire rotation was told brakes need work. Which had replace More

by tomwcalvert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Never met this guy
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Aug 27, 2025 -

Vision Buick GMC responded

Tom. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

August 23, 2025

I was surprised to receive the after service video review of my vehicle, very impressive. More

by Suzannew625
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Smith
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Aug 27, 2025 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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