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Vision Buick GMC - Service Center

Rochester, NY

3.9
395 Reviews

395 Reviews of Vision Buick GMC - Service Center

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May 02, 2024

Great customer service, lovely waiting room. Luis in service was a great help! Thank you More

by luiscastro245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Castro
May 02, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 02, 2024

Great communication and easy to schedule and do business with even when service was needed last minute. More

by Mattytice
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 02, 2024

Staff was very friendly and knowledgeable. Helped me find exactly what I was looking for and at a phenomenal price. More

by jeremygarnish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Garnish, Mike Chimera
May 02, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 29, 2024

I had a terrible experience with them. To start my salesman didn't completely do his job properly, it was so bad the GM had to continue with the sale. The car has been in their possession More

by crissy0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Chimea, GM I'd give him 5 stars
May 01, 2024 -

Vision Buick GMC responded

"Crissy0811" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 28, 2024

The staff in the service center were friendly and attentive. The service was prompt and communication was consistent. More

by LisaW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 27, 2024

Scheduled an online appt at 7:30 am and when I arrived was told that they didn’t start until 8:00. When I asked why there is 7:30 appointment as an option, was told that was for proper dropping off their More

by PMARINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
May 01, 2024 -

Vision Buick GMC responded

"PMARINI" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 26, 2024

Car was damaged in the parking lot by a transport truck. Dealership was very hesitant to take accountability. It was a chore just to get them to make contact with the owner of the transport. More

by Jhick109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Lovejoy
May 01, 2024 -

Vision Buick GMC responded

"Jhick109" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 25, 2024

Kept my car overnight. Didn’t call me. No answer when I called. Poor communication More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Vision Buick GMC responded

Marty. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 23, 2024

Very very bad communication! !! Very dissatisfied my issue was not resolved and I have take. My business elsewhere More

by ALLISONGABELLO
Recommend Dealer
No
Employees Worked With
Name not known
Apr 24, 2024 -

Vision Buick GMC responded

We value and appreciate your business, Allison. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

April 22, 2024

They are considerate, thoughtful and respectful toward their customers. I always feel very much at home when I am with them. More

by fr.william.laird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!