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Vision Buick GMC - Service Center

Rochester, NY

3.9
398 Reviews

398 Reviews of Vision Buick GMC - Service Center

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May 04, 2024

Brought my GMC terrain for dash lights going on and off also Radio was on Screen was blank. Service advisor said I have the Code please bring your in the next Day.Called later that day and was told sorry More

by dan.plis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Vision Buick GMC responded

Dan. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 04, 2024

This has been the worst experience ever I know I won't be returning they aren't reliable and don't communicate properly More

by Larheyamclamore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan F.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Vision Buick GMC responded

We value and appreciate your business. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

May 03, 2024

Since the new ownership, service has become challenging. Specifically, making an appointment is challenging and not easy. It appears that the phone system is not seamless for the customer. More

by jdoylefdolye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray in service, although new, is pleasant and customer focused.
May 08, 2024 -

Vision Buick GMC responded

"Jdoylefdolye" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 02, 2024

Great customer service, lovely waiting room. Luis in service was a great help! Thank you More

by luiscastro245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Castro
May 02, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 02, 2024

Great communication and easy to schedule and do business with even when service was needed last minute. More

by Mattytice
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 02, 2024

Staff was very friendly and knowledgeable. Helped me find exactly what I was looking for and at a phenomenal price. More

by jeremygarnish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Garnish, Mike Chimera
May 02, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 29, 2024

I had a terrible experience with them. To start my salesman didn't completely do his job properly, it was so bad the GM had to continue with the sale. The car has been in their possession More

by crissy0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Chimea, GM I'd give him 5 stars
May 01, 2024 -

Vision Buick GMC responded

"Crissy0811" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 28, 2024

The staff in the service center were friendly and attentive. The service was prompt and communication was consistent. More

by LisaW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 27, 2024

Scheduled an online appt at 7:30 am and when I arrived was told that they didn’t start until 8:00. When I asked why there is 7:30 appointment as an option, was told that was for proper dropping off their More

by PMARINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
May 01, 2024 -

Vision Buick GMC responded

"PMARINI" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 26, 2024

Car was damaged in the parking lot by a transport truck. Dealership was very hesitant to take accountability. It was a chore just to get them to make contact with the owner of the transport. More

by Jhick109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Lovejoy
May 01, 2024 -

Vision Buick GMC responded

"Jhick109" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.