
Vision Chrysler Dodge Jeep Ram
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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It took me nearly 2 years to get a lane sensor camera fixed on my Jeep from the first time I brought it in for service. I had multiple attempts where the part needed wasn't available, but we didn't find fixed on my Jeep from the first time I brought it in for service. I had multiple attempts where the part needed wasn't available, but we didn't find this out until I was sitting in the dealership waiting for them to fix it. And another attempt where they "didn't have time" to fix it, again after I had made an appointment and was sitting in the waiting room. This last attempt, they actually were able to fix the camera (huzzah!), but on drop off they made me wait *2.5 hours* for a loaner vehicle that was booked when I made the appointment a month earlier. I tried to call and confirm the appointment (and the loaner) the day before, but no one answered the phone or returned my message. A few years ago, I had another new truck I purchased there in for routine service and when I went to pick it up, the front seat was full of snow because someone had left the window rolled down overnight. Just a complete comedy of a service department who has wasted countless hours of my time. I don't know why I have kept going back. More
Always willing but not always available. Next to impossible to have a service call picked up. Next to impossible to have a service call picked up. More
Good service and reasonable price. The shuttle home while work is being done is convenient. The shuttle home while work is being done is convenient. More
Particular filter matter sensor was not installed correctly . Had to be redone. I rechecked it again found sensor wires were not going through the plastic loopholes . Wire could have burned through o correctly . Had to be redone. I rechecked it again found sensor wires were not going through the plastic loopholes . Wire could have burned through on hot exhaust. I had to fix it myself. More
The workers are all kind and ready to assist you. When a team member told me he would see a person who could diagnose an issue with my van, I forgot to get the member's name. I was able to see the When a team member told me he would see a person who could diagnose an issue with my van, I forgot to get the member's name. I was able to see the person later on and he told me your shop would be happy to check my vehicle before 11:30 the next morning. Unfortunately Islept through till 11 A.M. , so I will make the visit next week. More