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Vision Chrysler Dodge Jeep Ram

Rochester, NY

4.2
1,265 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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920 Panorama Trl S

Rochester, NY

14625

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Showing 1,266 reviews

April 12, 2024

Mark in the service dept. Heaven sent. Thank you much.Need more people like him. A man of his word integrity. My husband and myself appreciate him. Understanding to our need More

by Dcdouyon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Apr 12, 2024 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 12, 2024

I purchased car with agreement of lifetime free oil changes. I was informed that new ownership has decided to not hold up to that agreement and charge would be $39.99. I decided against oil change, but More

by BROWNE_DAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, David. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 11, 2024

Very good service, understand New management, customer service is much better,,nice friendly place,I am happy with service. More

by gbyrd956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MATTHEW WILKINS
Apr 11, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 11, 2024

Great service, drove in for a oil change, no appointment, took me right in and also took care of my air in my tires. Done in less then 40 minutes. They also did all that with a Smile!!!!! More

by etkoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan P.
Apr 12, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 10, 2024

To many calls from the call center. 6 in one hour. unreal.seems one hand is not talking to the other hand More

by rworden3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan P.
Apr 11, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

April 10, 2024

This dealership is willing to help when ever possible. Not too pushy when trying to sell a car, and stay professional. More

by KARILEE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in sales .
Apr 11, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 09, 2024

Worst experience ive ever had with a dealership. No communication. truck blew up because they never inspected the oil pan and it was rotted out. Same day i purchased! Took over a month to get answe More

by Ryan quigley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Cicione
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan P.
Apr 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We value and appreciate your business, Ryan. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership and to the President of Sales.

April 07, 2024

Helpful and understanding, quick and easy service, I will be back again. Easy to make an appointment online too! More

by doyle.rebecca92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 06, 2024

The service was good but trying to schedule the job was terrible. Had to call multiple times to get a response More

by elizabethbastian66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cicione
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Dengal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt R.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron K., Dan G.
Apr 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

April 06, 2024

The dealership is very established in the Penfield area. Joe, our sales person is honest and also very experienced. The transaction was smooth and stress free. More

by julana.thompson
Recommend Dealer
Yes
Employees Worked With
Joe Cicione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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