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Vision Chrysler Dodge Jeep Ram

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.1
1,247 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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920 Panorama Trl S

Rochester, NY

14625

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Showing 1,247 reviews

March 26, 2024

Easy. Friendly. Efficient. Great service! The team explains everything and takes care of the customer while they wait. More

by gpoulios88
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jul 03, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 23, 2024

The dealer has always fixed my vehicle correctly. However my experience wasn't as good as it normally is. They were 2 different coupons on your website for services. Your dealership would not honor t More

by Big Papi
Recommend Dealer
Yes
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Mar 26, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We again appreciate your feedback and are eager to better your return experience.

March 23, 2024

I made my appointment. They had everything prepared for me to get the job done, in the same day. The service department did an excellent job. More

by SERVICE84
Recommend Dealer
Yes
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Mar 26, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 22, 2024

Very difficult to get anyone on the phone and messages are not returned. Once you do get through, it is good. Very frustrating. More

by RGRDDS
Recommend Dealer
Yes
Employees Worked With
Travis
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Mar 26, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

March 21, 2024

They seem to loss our 2021 Jeep renegade at service. They have had two weeks and I’m done with this dealership. They never called about anything wrong. On last review they said I wasn’t a customer but m More

by Jrprochbass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan G., Elizabeth L., Dan P.
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Mar 21, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Hello Kim. To clarify for you, service has been diagnosing your vehicle while you have been in our loaner vehicle at no charge for the last little while. We do know where your vehicle is, and asked that you return our loaner vehicle so we can put you in another loaner vehicle at no charge. If you would like to return your vehicle, we would be happy to look at trade in value and another option for you. Thank you. Ashley Pierce, GSM Vision Chrysler Dodge Jeep Ram

March 16, 2024

Took a bit to long to get my Jeep repaired, we were without a vehicle for 10 days More

by lippy.14
Recommend Dealer
Yes
Employees Worked With
Larry
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Jul 12, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

March 16, 2024

Great service and car repaired quickly. Nothing else Good snacks in the vending machine and clean restrooms More

by SFAIRCHILD0
Recommend Dealer
Yes
Employees Worked With
Larry
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Mar 19, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 16, 2024

The only reason I buy my vehicles there, and have them serviced there is Dan Pieters. He has never let me down and always exceeds expectations. He is the biggest asset there! More

by rickrothwell65
Recommend Dealer
Yes
Employees Worked With
Dan Pieters
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Mar 19, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 15, 2024

The experience was good, Larry was a little different Service was average time,took my vehicle right away More

by 6ram63
Recommend Dealer
Yes
Employees Worked With
Larry?
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Jul 08, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 14, 2024

Overall was good, there were more software updates than we originally thought. Still trying to figure out if our Grand Cherokee is affected by the steering issue recall More

by DAVIDECKERT7185
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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