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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
922 Reviews

922 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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December 13, 2024

Genuinely the worst dealership I have ever worked with, and the only reason that service was performed at this location was because the initial issue was reported at that dealership a year prior. More

by jim@legan.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
December 12, 2024

They didn't have the part in stock but was able to get it by the next morning. I had plans that afternoon and they said it would be ready by noon. I received a call before 10 a.m. that the car was ready for More

by LEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel, Frank Torres
December 11, 2024

First time there for service and no issues First time there for service and had no issues and wait time was pretty quick More

by DINA_HENCHEN
Recommend Dealer
Yes
Employees Worked With
Sorry don't remember
December 10, 2024

The only place I trust with my vehicle's. Always good service and reasonable wait times. More

by PZONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James McClarrie , Frank Torres
December 10, 2024

The garage recently changed ownership so I didn't know what to expect. I was pleasantly surprised. The car was diagnosed within a few hours and several items were fixed the same day. They answered all of More

by sakhmedjanova2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
December 10, 2024

I had an excellent service experience at Vision Dodge. Daniel Flores, my Service Advisor, was friendly and helpful. I waited in the spacious waiting area and worked on my computer while they changed my t More

by mikeallentoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Flores, Frank Torres
December 09, 2024

Frank was excellent and treated me like familyand was quick to set up service on site More

by ODYSSEUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
December 08, 2024

Professional service, vehicle was completed in a timely manner. My summer tires were stored in bags and placed in the back of my truck. More

by savage10fp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
December 08, 2024

I appreciated the timely and professional service. A shout out to John in the parts department. More

by cindy-rice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in parts
December 07, 2024

People were fine problem is i took the truck in for problem with the 4 wheel drive and two recalls they did recalls and found transfer case and driveshaft needing replacement plus steering stabilizer. More

by mnulton2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe blow
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