Vision Chrysler Dodge Jeep Ram - Service Center
Rochester, NY
922 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center
Genuinely the worst dealership I have ever worked with, and the only reason that service was performed at this location was because the initial issue was reported at that dealership a year prior. and the only reason that service was performed at this location was because the initial issue was reported at that dealership a year prior. More
They didn't have the part in stock but was able to get it by the next morning. I had plans that afternoon and they said it would be ready by noon. I received a call before 10 a.m. that the car was ready for by the next morning. I had plans that afternoon and they said it would be ready by noon. I received a call before 10 a.m. that the car was ready for me to pick up, all covered under warranty! Thank you! More
The garage recently changed ownership so I didn't know what to expect. I was pleasantly surprised. The car was diagnosed within a few hours and several items were fixed the same day. They answered all of what to expect. I was pleasantly surprised. The car was diagnosed within a few hours and several items were fixed the same day. They answered all of my questions afterwards. More
I had an excellent service experience at Vision Dodge. Daniel Flores, my Service Advisor, was friendly and helpful. I waited in the spacious waiting area and worked on my computer while they changed my t Daniel Flores, my Service Advisor, was friendly and helpful. I waited in the spacious waiting area and worked on my computer while they changed my tires, rotated my tires, and replaced my malfunctioning headlight. They completed the service in a short amount of time. Highly recommended! More
Professional service, vehicle was completed in a timely manner. My summer tires were stored in bags and placed in the back of my truck. manner. My summer tires were stored in bags and placed in the back of my truck. More
People were fine problem is i took the truck in for problem with the 4 wheel drive and two recalls they did recalls and found transfer case and driveshaft needing replacement plus steering stabilizer. problem with the 4 wheel drive and two recalls they did recalls and found transfer case and driveshaft needing replacement plus steering stabilizer. They replaced the stabilizer and ordered the remaining parts so I picked up truck to have while waiting for the parts and noticed a clunking noise in the front end that was not there when I took it in. When the parts came in and brought the truck in for the repair I told the service writer about the front end clunking noise he said they would check it out. Ipicked the truck up they said that they did not know what the noise was. So now I have the truck back with the new parts plus a very nice clunking noise in the front end that will most likely have something break so I will have to go back to you to have fixed . My truck is basically a rolling toolbox that is needed every day to do my job that is why I buy a new truck not used and now I can look forward to further repairs. To put in terms you can understand if someone took away your mechanics toolbox and you work you needed done he would not be able to perform that job so you hire another mechanic that has tools to do it. The original mechanic dose not get paid and he loses the job. These are reasons that I try to never go to a dealership for service every time I have basically the same thing happens until I take a truck to my normal mechanic and he fixes it this stops the cycle of going to a dealer they fix a problem and creat another just to keep you coming back. More