Vision Chrysler Dodge Jeep Ram - Service Center

Worst service i have recieved in the 10 years that i have been a customer. at visions. Came in for having my tires changed (that i supplied) I have a 2021 Ram 1500 Limited with 22 inch rims which are pow been a customer. at visions. Came in for having my tires changed (that i supplied) I have a 2021 Ram 1500 Limited with 22 inch rims which are powder coated, and have 2 layers of ceramic coating on them. Previous instance that tires were installed was when I took delivery of the truck. Specifically informed the service manager that i did not want the normal tire installation tool used and that i was requesting the tire mounting tool that does not touch the insides of the rim (which is what was used when i took delivery of the truck) That request was ignored. ALL 4 of my rims (which if purchased new through the dealer are $1250 a piece) have at least 4 sets of indentations where the tire mounting tool pushes against the inside of the rim. management took photos of all 4 rims and stated that he would take it up the chain. it's gone nowhere as expected. To further add insult to injury, the bead sealing material that was used was all over the front of the rims. I expect some to be there, but no attempt to clean it off and make the tire/rim look presentable was taken. Had also stated on the work order that I wanted an alignment done on the vehicle as i had just had new tires installed. Alignment was never performed. I have purchased 4 vehicles through Visions in the past and have taken 6 different vehicles there for service for the past decade. After this last incident, I will never set foot back on the premises. More

Professional and worry-free service of my jeep. Taken care of at each step of the process. Taken care of at each step of the process. More

Great experience! Customer service did a great a job. Omar and John were responsive and helpful. Customer service did a great a job. Omar and John were responsive and helpful. More

Great experience ! Made my appointment on the phone, brought the car in got it fixed while l wanted and the repair was covered by warranty. Made my appointment on the phone, brought the car in got it fixed while l wanted and the repair was covered by warranty. More

They didn’t fix my issues and charged me a arm and leg very unsatisfactory very unsatisfactory More

The customer service representative was extremely friendly and attended to me quickly. I would recommend this dealer to other customers n friendly and attended to me quickly. I would recommend this dealer to other customers n More

I brought my 2017 jeep compass in for some brake work, and when I picked it up the radio wasn't working. They told me they didn't do it and it would cost me over $1000.00. This is after I had already spen and when I picked it up the radio wasn't working. They told me they didn't do it and it would cost me over $1000.00. This is after I had already spent over $4500.00 on the already. The radio was working great when it went in.. I don't believe in coincidences. Basically they just blew me off. More

Work done timely and efficiently without the need to set up an appointment. Pleasantly surprised when presented with the bill. up an appointment. Pleasantly surprised when presented with the bill. More

Joel did a great job of communicating with us about what was happening, how long it would take and how the process worked. was happening, how long it would take and how the process worked. More

Very friendly, honest. .gave good guidance on maintaining car needs. glad I chose to bring my car to be serviced at this location .gave good guidance on maintaining car needs. glad I chose to bring my car to be serviced at this location More