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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
924 Reviews
Call Service Center (585) 673-7826

924 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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October 29, 2024

$225/Hr rate and a quote for $600 to replace license plate lights did not sit right with me. Bought after market for $18 and 2 mins to install. More

by 2014Cherokee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
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Oct 30, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"2014Cherokee" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 28, 2024

Great experience! Nice salespeople. I would recommend this dealership to friends! Very accommodating and showroom is nice too. More

by schouck29
Recommend Dealer
Yes
Employees Worked With
Shannon Milliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Bourgeois
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 27, 2024

Vision has definetly been an amazing dealership for my service work. Joel was my advisor and was a great communicator and helped triage what work needed to be done that fit my budget. More

by rcieri287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel-Service Advisor
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Oct 30, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 27, 2024

They are honest and do excellent work I trust them and the wait time was reasonable More

by nwoodardp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
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Oct 30, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 27, 2024

They took care of all the concerns I had. They returned my phone calls when I called in and left messages. More

by ks130688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonny, Frank Torres
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Oct 30, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 25, 2024

Never have to wait long, workers are always polite and very respectful. Always communicate well regarding vehicle More

by NANAWELCH06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 24, 2024

Came in for an inspection, oil change and recalls. Told me the inspection machine was down when I got there then told me it would be about an hour, at the two hour mark I asked how much longer and the More

by gabby6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea the name of the employees
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Oct 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Gabby6" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 21, 2024

We were very impressed that we spoke with about every salesperson to help us go where we needed and no hounding us to buy anything. The service department was very attentive and took care of our truck. More

by CBRENNESSEL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
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Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 18, 2024

Friendly service. All questions were questions. The finance department fixed a mistake without being asked. More

by selina.ragland
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Milliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh , Josh Reyes
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Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 18, 2024

It is virtually IMPOSSIBLE to communicate with anyone in "service" by telephone. I had to get a ride there to speak with anyone about scheduling my broken car! This is not customer service. More

by tgj2118
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Tgj2118" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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