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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
924 Reviews
Call Service Center (585) 673-7826

924 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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October 18, 2024

If I had my choice I would definitely choose somewhere else. They have the mentality of, “that’s not my job”, they do not communicate. You can’t not reach them by the phone number listed. If you have “war More

by Hankinthehook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
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Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Hankinthehook" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 18, 2024

Courteous and knowledgeable. Accomplished the work in a timely fashion. Will definitely be back again. More

by BASS4ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
Report | Print
Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 18, 2024

All the service writers were professional and helpful. I appreciated the ride from the shop to my office and back. More

by Sharif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
Report | Print
Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 18, 2024

Service staff very polite, attentive to what I had to say, clean service advisors area, neat appearance, beheicle completed by time requested, very pleased, bery professional More

by rascan2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
Report | Print
Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 17, 2024

The work done on the vehicle was fine as always but I had to contact the service department 3 times over the course of a month before anyone got back to me regarding my issue. I felt like I was being ignored More

by WJSCHOFF007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"WJSCHOFF007" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 16, 2024

Did nothing to solve my problem twice in one month! Sent me back to corporate both times saying that they could not solve my recall issue. (Recall N38) More

by mpalmieri59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager Frank and Andy
Report | Print
October 16, 2024

The service to my car went well, and I was notified when the service on mmm vehicle was complete. More

by ABOHNKE69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
Report | Print
Oct 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 16, 2024

all things went very well and the price was good we have got many cars from vision & have been happy for years More

by zron123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
Report | Print
October 16, 2024

Very professional and job done well and staff very friendly courtesy and efficient will return! More

by lcapp2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
Report | Print
October 16, 2024

Andy and the entire service team were amazing. Incredibly efficient and knowledgeable. I’m only on day two of my repair, but I feel confident in the electrical repair and service my jeep received. More

by CHRISSYGIRL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
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