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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
916 Reviews

916 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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March 27, 2025

They did a great job. Great communication the entire time. Excelled customer service start to finish. More

by bakera0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
March 25, 2025

offering "free" inspections and then always finding something to fail it for is pretty shady. fell for it 2 years in a row...I won't be back next year! More

by joykravetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
Mar 25, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Joy. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

March 25, 2025

They did not fix my side lane management system. They reset it and said they couldn't find anything wrong with it. It worked for 4 days and stopped today. Obviously there is something wrong with it. More

by kbeaumont242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know these people
Mar 26, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Kim. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

March 23, 2025

So I have been using this service department for many years. I called on a Friday to get my oil changed, tires rotated and I was having an issue with a tire losing air. I spoke to Joe in service and righ More

by TDargento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Coon Service Advisor , Frank Torres
Mar 25, 2025 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 22, 2025

Called and set up an appointment for an oil change. Friendly and easy to do on the call. Actually talked to a real person. Dealership was great and staff was very friendly. Vehicle was done when they s More

by Russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
Mar 25, 2025 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 16, 2025

Friendly, communicative, and what I needed done was accomplished in a timely manner I'm happy with the result. More

by lauras712
Recommend Dealer
Yes
Employees Worked With
John Gonzalez
Mar 18, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 14, 2025

Friendly, knowledgeable staff who work hard to solve my car problems. I’m grateful that they have fixed their telephone system and facilitated communication. I am happy with the service that I received. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia in service
Mar 18, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 13, 2025

The Chrysler purchased has been very good. Service is fast, excellent. We are very satisfied so far. More

by plqs2ceo
Recommend Dealer
Yes
Employees Worked With
Don't know any names.
Mar 18, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 08, 2025

I came for an oil change and was 20 minutes early. Was there for over 2 hours. They came back with a bunch of work needed that i did not ask them to look for. I had oil changes for life which they wou More

by NICKSHADDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of any names
March 06, 2025

Joe my service rep was awesome! He took care of everything and helped with quotes as well. More

by powerhouse27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Coon