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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
920 Reviews

920 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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March 01, 2025

Joe was such a pleasure to work with! Top tier service. I had looked at a couple dealers closer to me (I’m based near Albany which is a few hours from Rochester)but couldn’t find someone More

by VALERIEO
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Pleasure to deal with the service dept. . priced fairly and everything promised was done on time. More

by tar4311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
February 28, 2025

They are so helpful and pleasant and give me incredible peace of mind. My experiences with everyone there have been excellent. Cynthia is a real asset to their customer service and Frank is always super at More

by stephinny
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia in Customer Service, Frank Torres
February 27, 2025

Always have a great experience here! It's worth the dive across the city to get my Jeep serviced here. Thank you!! More

by agolden4470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
February 26, 2025

Repaired everything i asked except for left headlight which has no low beam. Service department still passed it gor an inspection. I made another appointment on March 1 to repair it. More of my time an More

by BLAKELY18
Service Time
Recommend Dealer
Yes
Employees Worked With
Frank Torres
February 22, 2025

Ridiculous expensive. .. No communication Never returned my calls or messages Will not be back and certainly won't purchase another vehicle there More

by cvial97
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with jim
February 21, 2025

The sales associate was very friendly,and helpful. Was very prompt in returning calls,and getting answers to any of my questions. The sales management was likewise pleasant to work with. More

by johntyler4750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt R.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew , Frank Torres
February 20, 2025

My technician was excellent. The work was done fast. They had to trouble a check engine light issue More

by bmitcht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Forman
February 19, 2025

I had a serious problem that was not created by me. It took at least 6 months to resolve it. The new person, Evan Bradoc, finally got to the bottom of it. He even called me to tell me how it would b More

by Debbiep5
Recommend Dealer
Yes
Employees Worked With
Evan Bradoc
February 18, 2025

Vision Dodge is one service department I never have to worry if I'm getting over charged or sold something I don't need right away. Keep up the great work. More

by Yosiahmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt R.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Garnish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny is one the best service writers in the business. Honest and trustworthy , Frank Torres
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5
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