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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
916 Reviews

916 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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October 31, 2023

Timing was just as promised. Very comfortable waiting area. There were interesting snacks and drinks. More

by cscoppa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L., Dan P.
Nov 01, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 31, 2023

I had to raise my voice to be acknowledged in front of 4 employees which was unfortunate because I had been standing front of them for a few minutes. Made eye contact with the man on the phone. He said noth More

by Noneya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L., Dan P.
Nov 01, 2023 -

Vision Chrysler Dodge Jeep Ram responded

"Noneya" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 31, 2023

Courteous fast service. Have bought five vehicles from them, and both of my son and daughter have as well.. More

by karferr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L., Dan P.
Nov 01, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 31, 2023

Vision Dodge has a great maintenance service team. Front desk excellent. Efficient, attentive and courteous. More

by CARLOS.MORALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L., Dan P.
October 29, 2023

Prompt customer service and the service was completed when promised. The service advisor, Mark, was very professional and he arranged a ride for me to my office. More

by jfmarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth L., Dan P.
October 29, 2023

A wheel bearing took them 5 days to fix. No loaner. Rental cost a bunch. More

by paul.pensgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe C.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L.
Oct 31, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Paul. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

October 28, 2023

In and out in record time for oil change, NYS inspection, and tires rotated. All covered under the WAVE program. More

by deusyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name but he met me at the door, introduced himself, and checked me in and out.
Oct 31, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 27, 2023

The dealership was bought out (without notifying purchasers) and now not honoring free oil changes given to purchasers years prior. But will offer free NYS inspections to you and your family to try More

by JA5445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan P.
Oct 27, 2023 -

Vision Chrysler Dodge Jeep Ram responded

"JA5445" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 27, 2023

Great service . Didn't have an appointment yet got complete routine service that I needed More

by mfalvo1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
Oct 27, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 26, 2023

My most recent service appt went near perfectly. The work was performed quicker than expected, the young man that assisted me was personable, knowledgeable, and helpful, and with the minor exception More

by Cenzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Gilbert
Oct 26, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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