Vision Chrysler Dodge Jeep Ram - Service Center
Rochester, NY
641 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center
Took my jeep in for a specific service, which I identified. Their technician decided it was something else... which was fixed for almost $1000. Then, still not working correctly and, guess what, th identified. Their technician decided it was something else... which was fixed for almost $1000. Then, still not working correctly and, guess what, the thing I specifically took it there for now needs to be replaced as well... even more money. Supposedly the service manager "investigated" and determined that, no surprise, they did nothing wrong and somehow my jeep needed all of this work for one small issue. If I had known that repairing a minor issue would end up being this expensive, I would NOT have gotten the work done. Don't feel I can trust them anymore at this point. It is unfortunate, since I have not had issues in the past. More
Your service department is amazing. Thank you Dan for getting my mom’s an in last minute I appreciate all of you thank you! Your the best getting my mom’s an in last minute I appreciate all of you thank you! Your the best More
Amazing customer service provide all the time we go. Dan Is the best customer services person on that place we really want to say thanks for always being kind and so helpful Is the best customer services person on that place we really want to say thanks for always being kind and so helpful More
The service was as good as I could have hoped given difficult circumstances. Jordan handled everything well and communicated backorder info as best he couuld. difficult circumstances. Jordan handled everything well and communicated backorder info as best he couuld. More
Fantastic customer service every time! These gentlemen always accommodate customers by providing quick, responsive and effective services, even on short notice. i need to know my Jeep is ready to go, and always accommodate customers by providing quick, responsive and effective services, even on short notice. i need to know my Jeep is ready to go, and there is never a doubt after coming in for regular maintenance. Thank you! More
Great service! Was able to wait on site (during COVID). They got me in quickly for an appointment, quick diagnosis and same day repair. Very happy with the service. They got me in quickly for an appointment, quick diagnosis and same day repair. Very happy with the service. More
This is my fourth vehicle from this dealership. By far working with Joe Cicone was best experience I've had. Hands down. Will work with Joe again. working with Joe Cicone was best experience I've had. Hands down. Will work with Joe again. More
Routine maintenance for oil change and tire rotation. Dropped off and picked up w/o any issues. Scheduling appt was easy and very satisfied w/ whole process. Dropped off and picked up w/o any issues. Scheduling appt was easy and very satisfied w/ whole process. More
The service department is as friendly and knowledgeable as they can be. Will never do service anywhere else. Customer for life. I have other brand vehicles and they still take care of me. as they can be. Will never do service anywhere else. Customer for life. I have other brand vehicles and they still take care of me. More