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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.3
641 Reviews

641 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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March 04, 2021

Took my jeep in for a specific service, which I identified. Their technician decided it was something else... which was fixed for almost $1000. Then, still not working correctly and, guess what, th More

by trish p
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan P.
Mar 25, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Trish, I'm sorry to hear that we did not meet your expectations while you were in. I would like to extend my sincerest apologies and encourage you to contact me so we can discuss this matter further. You can reach me at 585-509-1200, my name is Dan and I am the owner.

March 04, 2021

Your service department is amazing. Thank you Dan for getting my mom’s an in last minute I appreciate all of you thank you! Your the best More

by KBARNELLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordon, Dan P.
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review of our service department! We appreciate your support!

March 04, 2021

Amazing customer service provide all the time we go. Dan Is the best customer services person on that place we really want to say thanks for always being kind and so helpful More

by BAEZJOSMEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan P.
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

We couldn't agree with you more, Dan is the best! Thank you for your business with the Vision Automotive Group!

March 04, 2021

They knew my needs treated me fairly and did a thorough and fast job.Everything worked out well. Thankyou.I will come back again soon. More

by JTT585
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Ciaccone
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your 5 star review and look forward to seeing you soon!

March 04, 2021

The service was as good as I could have hoped given difficult circumstances. Jordan handled everything well and communicated backorder info as best he couuld. More

by thailer0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Poluch
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

We are so glad to read such a great review about Vision Chrysler Dodge Jeep Ram of Penfield! We can't wait to see you again, have a great day!

March 04, 2021

Fantastic customer service every time! These gentlemen always accommodate customers by providing quick, responsive and effective services, even on short notice. i need to know my Jeep is ready to go, and More

by DCAMPANELLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe P., Dan P.
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We thank you for the wonderful review and look forward to your next visit!

March 04, 2021

Great service! Was able to wait on site (during COVID). They got me in quickly for an appointment, quick diagnosis and same day repair. Very happy with the service. More

by lisa.enos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know, they didn't introduce themselves
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Hi Lisa! Our service department holds its services to highest of standards and always tries to work efficiently and quickly so it is amazing to hear we have achieved this! If you have further needs or questions, please reach out!

March 04, 2021

This is my fourth vehicle from this dealership. By far working with Joe Cicone was best experience I've had. Hands down. Will work with Joe again. More

by TERRY_SORBO
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan G.
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Hi Terry! This is wonderful to hear and we couldn't agree with you more, Joe Cicone is fantastic! Thank you for being a loyal customer to the Vision Automotive Group!

March 04, 2021

Routine maintenance for oil change and tire rotation. Dropped off and picked up w/o any issues. Scheduling appt was easy and very satisfied w/ whole process. More

by GOLFMAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron K., Elizabeth L., Dan P., Brendan Schwartz
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Thank you so much for your feedback! We appreciate your business!

March 04, 2021

The service department is as friendly and knowledgeable as they can be. Will never do service anywhere else. Customer for life. I have other brand vehicles and they still take care of me. More

by rmoraza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill W., Joe P., Ron K., Jeff F., Alex J., Elizabeth L., Dan P., Brendan Schwartz
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your 5 star rating! We truly appreciate your customer loyalty to the Vision Automotive Group!

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