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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
937 Reviews

937 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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March 04, 2021

The service was as good as I could have hoped given difficult circumstances. Jordan handled everything well and communicated backorder info as best he couuld. More

by thailer0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Poluch
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

We are so glad to read such a great review about Vision Chrysler Dodge Jeep Ram of Penfield! We can't wait to see you again, have a great day!

March 04, 2021

Fantastic customer service every time! These gentlemen always accommodate customers by providing quick, responsive and effective services, even on short notice. i need to know my Jeep is ready to go, and More

by DCAMPANELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe P., Dan P.
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We thank you for the wonderful review and look forward to your next visit!

March 04, 2021

You have a really great super Friendly staff and super quick service! And why does this need to be 25 words. That seems a little ridiculous. :) More

by mrsaimeephalen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron K., Elizabeth L., Dan P., Brendan Schwartz
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Hi Aimee! We are happy to hear that you had a wonderful experience!

March 04, 2021

Took my jeep in for a specific service, which I identified. Their technician decided it was something else... which was fixed for almost $1000. Then, still not working correctly and, guess what, th More

by trish p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan P.
Mar 25, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Trish, I'm sorry to hear that we did not meet your expectations while you were in. I would like to extend my sincerest apologies and encourage you to contact me so we can discuss this matter further. You can reach me at 585-509-1200, my name is Dan and I am the owner.

March 04, 2021

The service department is as friendly and knowledgeable as they can be. Will never do service anywhere else. Customer for life. I have other brand vehicles and they still take care of me. More

by rmoraza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill W., Joe P., Ron K., Jeff F., Alex J., Elizabeth L., Dan P., Brendan Schwartz
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your 5 star rating! We truly appreciate your customer loyalty to the Vision Automotive Group!

March 04, 2021

Routine maintenance for oil change and tire rotation. Dropped off and picked up w/o any issues. Scheduling appt was easy and very satisfied w/ whole process. More

by GOLFMAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron K., Elizabeth L., Dan P., Brendan Schwartz
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Thank you so much for your feedback! We appreciate your business!

March 04, 2021

This is my fourth vehicle from this dealership. By far working with Joe Cicone was best experience I've had. Hands down. Will work with Joe again. More

by TERRY_SORBO
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan G.
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Hi Terry! This is wonderful to hear and we couldn't agree with you more, Joe Cicone is fantastic! Thank you for being a loyal customer to the Vision Automotive Group!

March 03, 2021

Flexible, responsive, fast, and fair! I felt comfortable and trusted their assessments and recommendations. Would definitely recommend to family and friends, and will use again. More

by jasonw517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cannot recall actual mechanic/technician, but he was excellent., Ron K., Elizabeth L., Dan P., Brendan Schwartz
Mar 03, 2021 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your positive review about your recent experience with us and thank you for your kind words!

February 20, 2021

Vision always treats me phenomenally. Their customer service and service to my vehicle has always been above and beyond exceptional. I will definitely continue to use them for all my dealer needs. More

by hypnojw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe P.
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

We're so glad that we were able to go above and beyond your expectations! We strive for excellent customer service here!

February 17, 2021

Excellent service as alway. Everyone is courteous, friendly and attentive to all my requests. Booking appts is easy and service is quick. Would recommend to friends. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe P.
Mar 10, 2021 -

Vision Chrysler Dodge Jeep Ram responded

Hi Dave! We are happy to hear that you had an excellent experience! Your recommendation means so much to us and we're so happy to have earned it. We hope to see you soon!

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