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Vision Kia East Rochester

East Rochester, NY

Overview
Employees
Reviews
Vehicles
4.4
459 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize. Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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201 E Linden Ave

East Rochester, NY

14445

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Showing 459 reviews

May 16, 2024

Met time commitment. Offered alternative transportation. Provided convenient place to wait while my car was being serviced. More

by JRPARKE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Bailey
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May 16, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
May 16, 2024

Was told my car was ready. Went to pick up my car and found damage to it that they had billed me for fixing. They hadn’t even ordered the part yet. They took the keys back, and More

by 2dbackus2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Vision Kia East Rochester responded

We value and appreciate your business, Daniel. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

May 16, 2024 -

2dbackus2 responded

Obviously 2dbackus2 isn’t a customer. That’s my email. My name is Daniel Backus and you have my contact information, but I’ve called you twice today and have been sent to voicemail. This is a disingenuous attempt to discount my very real and very concerning review. Fix my problem if you want it changed.

May 16, 2024 -

2dbackus2 responded

I also just emailed the email you gave me in your response and it’s not even real.

May 16, 2024 -

2dbackus2 responded

Also very concerning that you have time to respond on here but I’m now calling for the 4th time today and just got sent to voicemail.

May 17, 2024 -

2dbackus2 responded

Thank you for changing your response from ""2dbackus2" does not correspond to any customer in our database.“ to something more reasonable. I expect to hear from the general manager and have the situation be made right tomorrow.

Helpful
May 15, 2024

Friendly people. They kept me apprised of their service. I used to get free oil change. I knew they were now charging for this service, but $69 ! More

by TANDJHIGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to provide us with this feedback.

Helpful
May 15, 2024

Workers were very friendly, quick, efficient and explained to me any questions I had in completeness More

by LMERRILL1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
May 15, 2024

Good people mediocre appearance of facility. Space is cramped and difficult to navigate around the lot More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

Helpful
May 15, 2024

I've been using this dealership for my last four Kia leases. Salesmen are very friendly, helpful and not at all pushy. I've also never had any issues with Service. I won't shop anywhere else for a Kia. More

by Jbellave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick (Sales)
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May 15, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
May 13, 2024

Courteous personnel, kept me apprised of what was needed every step of the way. Kelly is the best! More

by DJRHESLOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Report | Print
May 14, 2024 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
May 12, 2024

Can’t schedule a service appointment by phone. Very little parking. Went for state inspection and paid $500.00 for dubious repairs. The service writer was courteous and friendly More

by JCORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names of people I dealt with
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May 14, 2024 -

Vision Kia East Rochester responded

"JCORY" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 12, 2024

These people are con artists. My tires lasted barely 15k miles brand new and when I brought in for service they told me my tires would not pass inspection. After showing some frus More

by kp.hartman99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Ingrassia
1.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Vision Kia East Rochester responded

"Kp.hartman99" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 12, 2024

Everything from first contact to driving off of the lot was top notch. The people working there all listened to what I was looking for and I couldn’t be happier with my purchase. More

by crogersb6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Denker
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May 14, 2024 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
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