Vision Kia East Rochester

Very friendly and motivated. A little too motivated perhaps as a bunch of things were missed during inspection having caused me to have to leave the car back at the dealership fo A little too motivated perhaps as a bunch of things were missed during inspection having caused me to have to leave the car back at the dealership for 3 days. I had to drop it off the day after I purchased it. I want to say that the service department has been very helpful. Hopefully it won't be much longer til they get the parts in to fix the issues. More

Everyone is very helpful and makes the process of getting into a new car smooth. into a new car smooth. More

So I had a fairly complicated set of issues that appeared to start just after I got the Kia anti-theft update. I was previously told that would require hooking up my car to a machine and communicating with K to start just after I got the Kia anti-theft update. I was previously told that would require hooking up my car to a machine and communicating with Kia HQ about error codes. I couldn't do it when I got that diagnosis (schedules, car seat, and kid pick-up duties), but the follow year (this year), I finally was able to. So I dropped off my car for a week. During that week, parts were ordered for me and something done with those parts- without even communicating with me and telling me what was going on. I actually called on day 6 (I got a notification for parts on day 5) to get an update on my car. It would have been nice to get a call or message before that. At the end of the week, my issues weren't really resolved or solved but because of the diagnosis moved the issue to a part that was technically no longer supposed to be covered by warranty (I bought the extended warranty for 100k miles + 10 years) but the part that now apparently had the issue was the power through the audio/radio display- which was over at 60k miles or 3 years. Admittedly, it is past the 3 years, but I bought the car brand new and have only driven the car less than 12k miles in 5 years. I guess I understand that the dealership isn't technically "responsible" for that stuff after the warranty, but I now had to call the main Kia support number to try and get help for an issue that I feel like a virtually brand new car (< 12k miles) has a problem with a part that came with the car and I haven't heavily used. Now I don't think this next claim is unique to this dealership, but it's probably an issue with all North American car dealerships: it's a problem that the dealership can't take care of and now I have to call the manufacturer, Kia, directly and get solved. Why can't the dealership speak to Kia care on my behalf? I have to spend additional personal time to appeal for help (and catch the Kia rep up on my issue, share basic information, etc...). For routine maintenance in the past, I've never really had any issues. But these complicated issues, the service could have been much better (and not just with the dealership, but with the Kia process in general). More

Had a 8:00 A M. Appt on a Thursday for an oil change...I sat in the waiting Rm for 2 hours, if you have an Appt. There is No Way you should have to wait 2 hours to Appt on a Thursday for an oil change...I sat in the waiting Rm for 2 hours, if you have an Appt. There is No Way you should have to wait 2 hours to get your oil change. Leasted a 24 Seltos in July only had 1 working Fob.Service Dept. Told me it just needed new Battery s...Still didn't work. Told me I had to make ANOTHER Appt. To reprogram the Fob. Made Another Appt. For the following Friday. waited an hour for them to come and tell me they could not reprogram it, they needed to other a new one....That was 2 weeks ago...have heard NOTHING AT ALL from the service Deptment. Very unprofessional More

Very helpful and straightforward process , thank you. I appreciated the tutorial about my specific car and helping me set up the features to my preferences. And leaving with a 6month oil change/tire rota I appreciated the tutorial about my specific car and helping me set up the features to my preferences. And leaving with a 6month oil change/tire rotation on the books ! More

Very easy to connect with, and coordinate a deal. Quickly, we came from several hours away, and they picked us up and brought us to the dealership, paperwork was quick and simple. Quickly, we came from several hours away, and they picked us up and brought us to the dealership, paperwork was quick and simple. More

Staff good high prices quality service great Uber and Lyft service convenient. Disappointed that brakes needed to be completely replaced so soon. Glad to have a payment plan. Lyft service convenient. Disappointed that brakes needed to be completely replaced so soon. Glad to have a payment plan. More

Overall very pleased with service. Amanda was very helpful throughout the process. A little disappointed to get a call from sales wanting to talk about buying my car for the used car i Amanda was very helpful throughout the process. A little disappointed to get a call from sales wanting to talk about buying my car for the used car inventory. Car is 2011 Sorento with 175000 miles. Obviously phishing, but badly disguised. Did talk to Patrick in sales when we came to pick up the car, told him when we were going g to buy another car we would give him a yell. More