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Vision Kia East Rochester
East Rochester, NY
873 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize.
Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 873 reviews
Verified Customer
August 07, 2024
They took my car in almost exactly the scheduled appointment time very pleased with the prompt servjce appointment time very pleased with the prompt servjce More
by WEAVERKOLP
August 06, 2024
I recently failed my NYS inspection due to a faulty wiper blade, even though I was sure it was in good condition when I brought my car in. The shop quoted me almost $50 to replace a single blade, which only blade, even though I was sure it was in good condition when I brought my car in. The shop quoted me almost $50 to replace a single blade, which only took 30 seconds to swap out. I bought wiper blade for $20 at the parts department, which was also ridiculously expensive, but I had no other option. After purchasing and replacing it myself (in 30 seconds) in the parking lot, the car was taken back in and passed. I do appreciate Amanda and the technician getting the car back in without me having to come back as originally suggested. However things quickly went down hill again. While cashing out I was informed that my NYS inspection would no longer be complimentary because I didn't have the blade replaced at the shop. To top it off, I was also charged $5 for parts cleaner without prior discussion, which felt like another way for them to make money. At that point, I didn't have the energy to argue further. It's safe to say I won't be returning to this dealership with my car. Their business practices are disgraceful, and I'm seriously considering filing a complaint with the BBB. More
by Brandon Pensgen
Employees Worked With
Amanda Herko
August 04, 2024
Visit pleasant, personnel courteous. Service efficiently completed in time frame I was told to expect. I appreciated the exterior car wash. Service efficiently completed in time frame I was told to expect. I appreciated the exterior car wash. More
by MARLETTGLORIA
Employees Worked With
Names not known
August 03, 2024
Our 2 year old vehicle was in the shop for over 2 months with minimal (if any) communication or updates. Similarly Kia Corporate was not professional or communicative. It was very clear both Kia corporate a with minimal (if any) communication or updates. Similarly Kia Corporate was not professional or communicative. It was very clear both Kia corporate and this service center and dealer were not interested in providing us good customer service. Would not recommend Kia to anyone who wants to feel like a valued customer. More
by Nwhaley
Employees Worked With
Other Employees :
It says something we don’t have a recollection of any staff. No one cared enough to be our advocate.
