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Vision Kia East Rochester
East Rochester, NY
873 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize.
Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 873 reviews
July 23, 2024
Awful if you’ve had your Kia stolen. They will take as much from you as they can. They will take as much from you as they can. More
by heidigreshh
Verified Customer
July 22, 2024
I had a great experience buying an EV6 at Vision Kia East Rochester! No pressure, no drama, excellent communication. Adam was a friendly and knowledgeable salesman. Would definitely recommend if you're in th Rochester! No pressure, no drama, excellent communication. Adam was a friendly and knowledgeable salesman. Would definitely recommend if you're in the market. More
by BYPATRICKGEORGE
July 22, 2024
Manny and Nick have great people skills. They answer your questions or find the answer if needed. Both were accessible after every thing was done and you had questions later. They answer your questions or find the answer if needed. Both were accessible after every thing was done and you had questions later. More
by RUDMAN_CAROLE
July 20, 2024
ER-Vision Kia is terrible at answering the phone in their service department. The lack of communication was terrible. I called for about two wks and didnt speak to anyone. service department. The lack of communication was terrible. I called for about two wks and didnt speak to anyone. More
by Eli
July 19, 2024
Good customer relations. Very professional. A long time to get a qucick diagnostic test drive but they came to my conclusion about the need for a viscous AWD coupler. They ha Very professional. A long time to get a qucick diagnostic test drive but they came to my conclusion about the need for a viscous AWD coupler. They have to order it. A five minute drive would have produced the evidence but it took about 90 minutes. Otherwise a pleasant experience More
by DEDORSEY
July 19, 2024
Trying to talk to a person when you call is never going to happen. Always leave a message. NOT professional at all. We dropped off the car at 8am and was told the diagnostic was starting @ 10:30. I called to happen. Always leave a message. NOT professional at all. We dropped off the car at 8am and was told the diagnostic was starting @ 10:30. I called and again had to wait for someone to call me back. I did get a call at 2:45 and was told they were still checking things out and since they closed at 5:00 that they wouldn't have time to fix it and we would have to wait until Monday. Still not knowing what was wrong with the car. Monday comes and I again had left 2 messages for someone to call me back with the results. Finally I got a call back to find out it was the catalytic converter and the price was 5500.00. I didn't have the work done. When we went to pick up the car the gentlemen that helped was outstanding. I wish I could remember his name. He explained everything and why the price was so much. He even pulled the car around for me in the pouring rain. So he made the experience better. My complaint is mostly that no one answered the phone. More
by Barbara Bigdoski
Employees Worked With
July 01, 2024
Sales and finance departments are terrible at point of sale, not trustworthy, or honest, Service department very good. I would never recommend this dealership to friends or family because of the sale sale, not trustworthy, or honest, Service department very good. I would never recommend this dealership to friends or family because of the sales and finance departments. Very satisfied with service department and staff. More
by user
June 28, 2024
I tried multiple times to book an appointment to get a window fixed. Everytime I called it would send me to voicemail, I would ask if someone would call me back. No one would call and I would just get a window fixed. Everytime I called it would send me to voicemail, I would ask if someone would call me back. No one would call and I would just get a text about service. I eventually had it fixed at another place. My experience was extremely frustrating as I wanted to get the work done where I bought my vehicle. More
by kevparm
Employees Worked With
I don’t know as I never was able to speak with anyone.
