Vision Kia East Rochester

The service manager is absolutely the worst . I would love to tell you how many lies he has told me.. I will never step foot in that dealership again. I have been I. Customer service for 25 year I would love to tell you how many lies he has told me.. I will never step foot in that dealership again. I have been I. Customer service for 25 years with a major airline. Trust me you are going to loosed a lot of business. I would love to discuss the disrespect he shows tobhis customers. I'm not alone I have a list a kia owners. Who will never go back. More

Great people. Did work as expected and was done sooner than promised. Will definitely keep using them for my service. Did work as expected and was done sooner than promised. Will definitely keep using them for my service. More

Do not answer their phones. Do not return calls timely. Service staff rude and act like you’re bothering them. Do not explain warranty or try to help. Have to advocate for yours Do not return calls timely. Service staff rude and act like you’re bothering them. Do not explain warranty or try to help. Have to advocate for yourself. Worst service I’ve received and only getting worse. Won’t come here for service anymore. More

It is very hard to get thru to the Service Dept when you call. Also the parking lot is too small as there is no where to park when you come in for Service or when you come in to look at cars. call. Also the parking lot is too small as there is no where to park when you come in for Service or when you come in to look at cars. More

Our salesman, Adam Denker, was super helpful. He made the process sinmple and went out of his way on his day off to make arrangements to pick up the car the next day. Everyone at the dealership He made the process sinmple and went out of his way on his day off to make arrangements to pick up the car the next day. Everyone at the dealership was friendly and helpful. More

Always have a good experience with the service department. Service was timely and work was great. department. Service was timely and work was great. More

Awful if you’ve had your Kia stolen. They will take as much from you as they can. They will take as much from you as they can. More

I had a great experience buying an EV6 at Vision Kia East Rochester! No pressure, no drama, excellent communication. Adam was a friendly and knowledgeable salesman. Would definitely recommend if you're in th Rochester! No pressure, no drama, excellent communication. Adam was a friendly and knowledgeable salesman. Would definitely recommend if you're in the market. More

Manny and Nick have great people skills. They answer your questions or find the answer if needed. Both were accessible after every thing was done and you had questions later. They answer your questions or find the answer if needed. Both were accessible after every thing was done and you had questions later. More

ER-Vision Kia is terrible at answering the phone in their service department. The lack of communication was terrible. I called for about two wks and didnt speak to anyone. service department. The lack of communication was terrible. I called for about two wks and didnt speak to anyone. More