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Vision Kia East Rochester
East Rochester, NY
889 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize.
Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 889 reviews
June 15, 2024
Staff was helpful. Attentive and communicated well. Service was completed in a quick and adequate amount of time Attentive and communicated well. Service was completed in a quick and adequate amount of time More
by ragazzoa88
Verified Customer
June 15, 2024
I just did this and your app lost it in transitin to next screen. Not typing all that again, but service was excellent! Kelly communicated very well and even got my car washed. screen. Not typing all that again, but service was excellent! Kelly communicated very well and even got my car washed. More
by KMFRANZ2012
Employees Worked With
Kelly Bailey, not others, 5 stars
June 14, 2024
Promised to get my car back to me same day, even when I had an afternoon appointment, and they delivered. Also did the recommended service and offered extras that I did not want and they did not push furth had an afternoon appointment, and they delivered. Also did the recommended service and offered extras that I did not want and they did not push further. More
by OPTOUT2
June 13, 2024
The respect and the caring that I received was excellent. Great dealership will buy from vision again Great dealership will buy from vision again More
by LINOGG1215
June 12, 2024
Nearly impossible to get anyone on the phone to make an appointment or to check the status of your vehicle if it's in the shop. You get sent to voice mail... even the main dealership number isn't answered appointment or to check the status of your vehicle if it's in the shop. You get sent to voice mail... even the main dealership number isn't answered by a person and there is no option for an operator. If you leave a voice mail, they answer you via text. I had a warning light on and a letter from Kia from several years ago stating if that warning light came on, diagnosis would be covered under extended warranty. I mentioned the extended warranty and the service department was still going to charge me nearly $200 for diagnosis until I sent them a picture of the letter. Then, once they had my car in the shop, they proceeded to do work on it without calling me first to tell me what the problem was or if it was covered under the warranty. Luckily, it was covered. My car was scheduled for service at 8am. They didn't bring it in to be looked at until 10:30am. I had asked to have it ready by 3pm and it was not ready until 4pm. There was however Tim for the sales department to call me and try to sell me a new car while my car was in the shop. Not the first time I have had issues with this dealership. More
by Unhappy
