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Vision Kia East Rochester

East Rochester, NY

4.4
1,028 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize. Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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201 E Linden Ave

East Rochester, NY

14445

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Showing 1,028 reviews

November 05, 2025

Great customer service and nice waiting room. Been to service department 3 times and consistently happy with it. More

by RCBAXTER727
Recommend Dealer
Yes
Nov 06, 2025 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 05, 2025

Was promised 3 free oil changes when we signed the paperwork to get the vehicle. Showed up for oil change and they wanted to charge me for it. They did comp me that oil change but said no others and d More

by Jennronn14
Recommend Dealer
No
Nov 06, 2025 -

Vision Kia East Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 02, 2025

Everyone was helpful and friendly They worked with me to get me in a car in a few hours More

by KIMBERLY.SULLIVAN
Recommend Dealer
Yes
Employees Worked With
Mike Maley
Nov 04, 2025 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 01, 2025

Amanda was thorough, professional, and very friendly. She kept me with frequent updates of the progress of my service. When she knew it would be longer than expected I was given a loaner car to go on wi More

by cdawn230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
Nov 04, 2025 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 01, 2025

He has gone far out of his way for me He's even trying to see if he can find a private buyer for my trade in so that o can get more for it. More

by Jvandling9
Recommend Dealer
Yes
Employees Worked With
Roger Robert's
Nov 04, 2025 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 31, 2025

The gentleman I spoke with was lovely, it was a very quick and easy experience. More

by emartinez.kranz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2025 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 31, 2025

I've only had good experiences here so far! Came in for an inspection and 8000mile maintainence. Got out quickly and was not pressured into anything I wasn't there for. More

by samsprojectblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Roque
Oct 31, 2025 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 30, 2025

I was provided a loaner vehicle as a benefit of the extended warranty I purchased. My vehicle was ready the next day. I was shocked to learn of the Shop Charge applied to my bill for gloves and towels More

by stephanie.samuel
Recommend Dealer
Yes
Employees Worked With
Amanda
Oct 30, 2025 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

October 30, 2025

As always Manny and his team did phenomenal work! service was fast and they kept me updated all throughout my appointment More

by paigeberry05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2025 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 30, 2025

They are friendly and very professional. Always caring and go the extra mile especially when addressing my concerns. More

by jhuffman0868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ziad Hasasneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gammariello, David Roque
Oct 30, 2025 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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