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Vision Kia East Rochester

East Rochester, NY

Overview
Employees
Reviews
Vehicles
4.4
890 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize. Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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201 E Linden Ave

East Rochester, NY

14445

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Showing 890 reviews

May 19, 2024

Vision Kia was easy to work with and made the process easy. Will definitely do business with them again in the future. More

by emily_heacock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David (finance?) and Jim Bruni (sales)
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May 23, 2024 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 18, 2024

I trust them with all the maintenance for my vehicle and have been very satisfied with the service every time More

by AFZESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
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May 23, 2024 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 18, 2024

The staff was very nice and accommodating. They repaired my car without hassle. Comfortable seating area. More

by KATELYNDREZEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Silverio Rodwell
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May 23, 2024 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 17, 2024

Sales person and manager handling customers was very good. Got good deal on mew car More

by vikanthala
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
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May 23, 2024 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 17, 2024

The dealership has helped me with a few service items recently and has been doing a great job with customer service. More

by DGROSS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
May 17, 2024 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 17, 2024

Car was on for recall. Took me asap, completed w no problem. Staff was great More

by CBURKWIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the names
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May 17, 2024 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 17, 2024

Express oil change took 1 1/2 hours to complete. Could not find my car in the lot. More

by OUPOUT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Vision Kia East Rochester responded

"OUPOUT2" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 17, 2024

I have always brought my car to where I purchased it from. Manny has always been very helpful and professional. I would recommend Vision Kia to anyone! More

by POLLYANNA.R.BUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 16, 2024

Was told my car was ready. Went to pick up my car and found damage to it that they had billed me for fixing. They hadn’t even ordered the part yet. They took the keys back, and More

by 2dbackus2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

2dbackus2 responded

Obviously 2dbackus2 isn’t a customer. That’s my email. My name is Daniel Backus and you have my contact information, but I’ve called you twice today and have been sent to voicemail. This is a disingenuous attempt to discount my very real and very concerning review. Fix my problem if you want it changed.

May 16, 2024 -

2dbackus2 responded

I also just emailed the email you gave me in your response and it’s not even real.

May 16, 2024 -

2dbackus2 responded

Also very concerning that you have time to respond on here but I’m now calling for the 4th time today and just got sent to voicemail.

May 16, 2024 -

Vision Kia East Rochester responded

We value and appreciate your business, Daniel. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

May 17, 2024 -

2dbackus2 responded

Thank you for changing your response from ""2dbackus2" does not correspond to any customer in our database.“ to something more reasonable. I expect to hear from the general manager and have the situation be made right tomorrow.

May 16, 2024

Met time commitment. Offered alternative transportation. Provided convenient place to wait while my car was being serviced. More

by JRPARKE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Bailey
Report | Print
May 16, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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