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Vision Kia East Rochester

East Rochester, NY

Overview
Employees
Reviews
Vehicles
4.4
882 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize. Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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201 E Linden Ave

East Rochester, NY

14445

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Showing 882 reviews

April 28, 2024

Very thorough. Went in for a oil change and tire rotation but they were able to resolve the recalls in short order. More

by smithwh54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I wish I knew
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May 01, 2024 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 27, 2024

The sales manager put a lot of pressure on me to buy the extended warranty for my car, including making me watch a lengthy video aimed at getting me to agree to some kind of extra warranty coverage. I was a More

by JOHNGIVENS
Recommend Dealer
No
Employees Worked With
NA
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May 01, 2024 -

Vision Kia East Rochester responded

Thank you for bringing this to our attention, John. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to our President of Sales and to the General Manager of the dealership.

April 26, 2024

Good service and pleasant staff. Sorry the free oil changes stopped for those that buy their vehicle from there. Time for service pretty much as promised. More

by Don’t have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelley in service
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May 01, 2024 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 26, 2024

Service was completed a litter faster than anticipated! Employee was very nice and easy to talk to. More

by Kheiligman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
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May 01, 2024 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 25, 2024

My check engine light came on blinking and I immediately got nervous! They got me in right away and helped me with my car. They even helped me figure out payment! More

by SKOLIVOSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A lady helped me! I forgot her name I'm sorry!
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May 01, 2024 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 24, 2024

Always greeted with a smile. ..very efficient trust worthy I feel secure in what they say is wrong or not wrong with my Auto More

by EVERGRN41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 24, 2024

My feeling is neutral. I did receive more that one email stating I missed my appointment, which I did not. That was frustrating. I was interested in looking at other Kias, More

by LUV4CHOCOLAT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
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Apr 25, 2024 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

April 23, 2024

Excellent service. Kelley did a great job explaining the process. Job was finished exactly when she said it would be. Also they washed my car. Who could ask for more. More

by dickmarylou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE KRUPPENBACHER
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Apr 24, 2024 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 23, 2024

They followed up daily to accommodate what I was looking for. Very helpful and accommodating. More

by Jjray43@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam denker
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Apr 24, 2024 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 23, 2024

Have never had a bad experience with this dealership, everyone is very helpful and nice. More

by TFISHER16.TF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian , JOE KRUPPENBACHER
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Apr 24, 2024 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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