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Vision Kia East Rochester

East Rochester, NY

4.4
878 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize. Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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201 E Linden Ave

East Rochester, NY

14445

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Showing 878 reviews

April 03, 2024

Always takes care of my needs. Goes above and beyond. Efficient and attention to detail. More

by CINDYB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 02, 2024

Very friendly They are friendly and got me in for an appointment quickly I'm done More

by Geo
Recommend Dealer
Yes
Apr 04, 2024 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 02, 2024

They are always professional and nice. I am very comfortable when I go there and feel safe that they will only do what is necessary More

by MMRUNION1
Recommend Dealer
Yes
Employees Worked With
Idk not good with names
Apr 04, 2024 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 02, 2024

Always great service, friendly staff. Nice waiting area with WiFi and plenty of seating available More

by BABL1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Apr 04, 2024 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 01, 2024

Comfortable and relieved. Everyone was very helpful They made the decision to purchase easy. It has me thinking this can't be real More

by cpac1961
Recommend Dealer
Yes
Employees Worked With
Adam Denker
March 30, 2024

Always a great experience at this dealership, staff are friendly and helpful! Never feel pressured by the service area, things are explained well More

by msmiller311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 30, 2024

Chad Zimmerman did a great job being honest about repair time .Glad I can trust vision service department again, will be back More

by John K.
Recommend Dealer
Yes
Employees Worked With
Chad
Apr 04, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 29, 2024

Well oiled customer service machine Efficient kind courteous excellent communication skills superior intellect Thank you More

by KBAU
Recommend Dealer
Yes
Employees Worked With
Kelly
Apr 04, 2024 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 29, 2024

All of the employees were professional and friendly. I was happy with the selection of vehicles I was able to choose from. The service was quick and reliable. More

by CIARA08
Recommend Dealer
Yes
Employees Worked With
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gammariello
Jul 03, 2024 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 28, 2024

Absolute nightmare to work with. My car was in the shop for almost 2 months because of delays due to wrong parts being ordered, incorrect billing, and lack of communication with the More

by Actionrighteous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Vision Kia East Rochester responded

"Actionrighteous" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Apr 05, 2024 -

Actionrighteous responded

I find it particularly interesting how quickly you all respond to bad reviews, and yet can’t issue a refund that I’ve been waiting on for over 2 weeks. Worst experience I’ve ever had. Learn how to run a business.

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