Vision Kia East Rochester

Worst dealership I have ever encountered. I will let everyone I know know this. Terrible. I will let everyone I know know this. Terrible. More

The car was already sold should of been taken off the site very disappointed and no one seemed to be concerned site very disappointed and no one seemed to be concerned More

Joe from East Rochester is probably the most rude person I have ever been in contact with. Buying a car with him was one of the worst experiences I have gone through. Understandable, cars are not priced whe I have ever been in contact with. Buying a car with him was one of the worst experiences I have gone through. Understandable, cars are not priced where they used to be but when mistakes are made by the SALES PERSON, the customer should not have to pay for them, especially when this mistake costs the customer hundreds of dollars. Will not return to this dealership because of Joe and will not be recommending. More

I bought a new car from Jake Gray at Vision Kia of East Rochester and I have to admit -- the entire process went flawlessly. There was no pressure, I never felt rushed or pushed. Jake's approach is down- Rochester and I have to admit -- the entire process went flawlessly. There was no pressure, I never felt rushed or pushed. Jake's approach is down-to-Earth, friendly and calm -- just what I needed. I worked with Russel to finalize the deal and while he did the usual thing of suggesting some extended coverages it was a soft-sell and he did not force the issue in the slightest. Overall I have to say this was one of the best new car buying experiences I've ever had. More

They did lousy work. My car required further repair from the incompetent work, and they charged me for this work, despite it being a warranty issue. My car required further repair from the incompetent work, and they charged me for this work, despite it being a warranty issue. More

Mike Contestible-love my new Kia Drew- you did an awesome job, too. 💜 I'd definitely recommend you guys! awesome job, too. 💜 I'd definitely recommend you guys! More

After being hounded to make an appointment to look at a specific vehicle. I showed up with title in hand and a beautiful trade in. They did not have the vehicle there, as a matter of fact they did not even specific vehicle. I showed up with title in hand and a beautiful trade in. They did not have the vehicle there, as a matter of fact they did not even have the vehicle at all, even after I confirmed with them that it was there. Totally false advertising.. So I showed up to lease or buy it and they didn't even try to sell me a vehicle. worst dealership I ever walked in to. They even called to follow up while I was driving home, when I told them my experience, they said ok bye... What a joke that place is. Don't waste your time. They have no clue what they are doing. A lot full of cars and a showroom full of sales people and they couldn't sell a fire extinguisher at a fire. More

I would not recommend this dealership to anyone, they are con artist just looking to make a sale. They were very rude, unprofessional and poor communication. I made an appointment with Heidi Jensen on 3/7/22 con artist just looking to make a sale. They were very rude, unprofessional and poor communication. I made an appointment with Heidi Jensen on 3/7/22 for 3/8/22, to come in for a test drive & look at the model I was interested in. I was told to ask for Joe. Upon arriving a salesman named Adam greeted me, I explained what I was there for and who I needed to see. He said Joe wasn't available, but he could help. Come to find out, the vehicle wasn't available for a test drive or purchase. He said I would need to order it, with a expected arrival date some time in August for $56,533 (just being greedy). This price is about $7,000 over, what other dealerships are asking for this same model and package. I even pulled out the paperwork from the dealership, that I'm ordering from and showed him. I asked why was the price so high? He said he doesn't know, that what the manager said. I explained that I wanted to see the manager, because this is ridiculous. Of course the manager comes out full of bullcrap. I explained to him, I'm very straight forward, I don't play games & I don't appreciate my time being wasted. After walking out, I received a call from Heidi with her lies. First, she said we were at the wrong location. I told her she gave us the location (she was on speaker, so I have a witness), and she told us to ask for Joe. She claim she had us at the Canandaigua location with somebody named Brian (again either she was lying, put the information in the system wrong or gave us the wrong information). After that, it was one lie after another coming out her mouth and she continued to try and switch her story. Sorry I'm not the one. I'm very well educated, professional and work in Business Management. I came to this dealership under false pretense. It was a total waste of my time and gas. I don't recommend them, save yourself the hassle and find a different dealership. I promise it's not worth the headache or lies. More