Vision Kia East Rochester

I always have a great experience there. Everyone is friendly and really knowledgeable. They explain everything that was done at the end of the appointment and walked me out to my car. friendly and really knowledgeable. They explain everything that was done at the end of the appointment and walked me out to my car. More

This is my third time being disappointed with this dealership. I dropped my vehicle off for my 8am appointment and it was not ready until after 1:30 pm. dealership. I dropped my vehicle off for my 8am appointment and it was not ready until after 1:30 pm. More

Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision More

I went to Kia because my son leases his car from them and is very happy with it. I appreciated the fact that I could take a test drive, ask questions and not be pressured to make a deal that day. I explain is very happy with it. I appreciated the fact that I could take a test drive, ask questions and not be pressured to make a deal that day. I explained I needed time to think everything over. Also, once I said that I would not be making a decision that day, I was still treated like a customer and not just brushed off. More

My sales person was Eric Ronnenberg. He was terrific. Would definitely do business with him again. Great follow through when purchasing new Soul and wonderful individual service Would definitely do business with him again. Great follow through when purchasing new Soul and wonderful individual service More

I was a little disappointed when I was told a few minutes and my car would be finished those few minutes turned into 45 minutes. and my car would be finished those few minutes turned into 45 minutes. More

Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh fixed problem over 3k worth of work all the same from test drive smh More

Shawn Hoyt runs the lite version of bait and switch where he quotes an impossibly low price and then says he "made a mistake" and his "manager won't let me go any lower" than a price way above what he quoted he quotes an impossibly low price and then says he "made a mistake" and his "manager won't let me go any lower" than a price way above what he quoted. He used other sleezy sales tactics like telling us he "went out on a limb" by already giving us a deal when we asked him the sticker price. And then he denied the whole thing. The sad part is that I really wanted the car, and the higher price he was trying to "trick" me into was well within the range I had expected to pay for it, so the chicanery was totally unnecessary, and wound up blowing what should have been an easy sale (I had cash and wanted to buy same day, I knew which car I wanted, and it was within my budget). When we called him out on the deception he became combative and even at one point told us to "have a nice life". (I was not being at all rude, beyond telling him plainly that I didn't believe him because his story was "coincidentally" the oldest car sales trick in the book). I'm actually mostly mad because I really wanted that car, but now I can't buy it from Vision because the dude lied and wouldn't cop to it. Sad. More

Terrific atmosphere! The sales rep was cordial and relaxed. Everyone performed above and beyond! Vehicle was clean. Sales rep explained the instrument panel and other features. relaxed. Everyone performed above and beyond! Vehicle was clean. Sales rep explained the instrument panel and other features. More

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down. More