Vision Kia East Rochester

I had a service appointment for 10:00 am. I dropped off my car earlier around 7:30 am and handed my keys over. I asked to have it ready by 1 pm. This was for an oil change and checkup. I was at my off my car earlier around 7:30 am and handed my keys over. I asked to have it ready by 1 pm. This was for an oil change and checkup. I was at my office and got called at 9 am from Vision Kia. I thought they were going to review their findings. NOPE! The car was ready for pick up and they didn't find any issues! Wait? What? It was even my scheduled appointment time yet. WOW is right. Great, fast service. More

I was extremely disappointed with the interaction I had at Vision Kia. I decided to shop here because of the reviews and a personal recommendation. The experience I had was bad enough that I wish I had pur at Vision Kia. I decided to shop here because of the reviews and a personal recommendation. The experience I had was bad enough that I wish I had purchased my car at another dealership. The person that recommended me to this dealership was with me at the time, and when it comes time to purchase a new vehicle he will not be purchasing from here again. Lost at least 2 returning customers on this transaction. More

I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake. was able to drive a new forte home after checking all options with my first lease with the help of Jake. More

I purchased my car in 2009. A modest 2009 Kia Rio. I paid more than the average MSRP because I needed the vehicle and nothing else was in my price range. I received free oil changes for the life of the vehic more than the average MSRP because I needed the vehicle and nothing else was in my price range. I received free oil changes for the life of the vehicle as part of my signing agreement. Over the years it has become more and more of a hassle. Extended wait times despite my scheduling days/ weeks in advance- sometimes letting the dealership pick the time thinking that might hasten the process. This past oil change I was quoted 45 minutes. I was 15 minutes early dropping it off. 40 minutes later the desk clerk comes to tell me that they cannot open the hood and subsequently changing the oil may not happen. I reminded him of the issue addressed in a previous appointment that the hood latch cable has loosened and someone would need to press on the hood while another engaged the latch in the car. I will say that I had years of service at vision Kia on 31F, until I took my concerns to a mechanic and was quoted the prices for the same service at the same standard, which was and is much better with my personal mechanic. Each time I leave the Linden Ave dealership, I ask myself why I put up with it, and why I keep coming back for a service that should be a way to keep my business and reward loyalty. Instead I am met with indifference and sub-par customer service. I will not be buying my subsequent car from this Vision or any other in the family of dealerships. I paid too much up front and was bullied into a contract because of circumstance and have received little to nothing aside from incessant inconvenience. More

Quick, efficient and friendly. Jordan was friendly and my vehicle was ready before the promised time. Staff is always friendly and answer an questions I may have professionally. vehicle was ready before the promised time. Staff is always friendly and answer an questions I may have professionally. More

Wasn't advised of the arrival/check-in process in advance. Felt awkward learning I shouldn't have pulled in when the service door opened. advance. Felt awkward learning I shouldn't have pulled in when the service door opened. More

The service department scheduler went out of his way to fit me in with very short notice and I’m again confidently on the road! fit me in with very short notice and I’m again confidently on the road! More

Went in to service my car and the service department was very efficient, I was in and out, very happy with my visit once again very efficient, I was in and out, very happy with my visit once again More

I came to look at the Kia Forte and as soon as I walked in the door your salesman Drew came up to greet me. Drew was very helpful and professional in getting the car I was looking for. He helped me with t in the door your salesman Drew came up to greet me. Drew was very helpful and professional in getting the car I was looking for. He helped me with the insurance and returning the Chevy lease that had expired. Thank you again Drew and Kia ! More

The staff was friendly and helpful, they let me know exactly what my car needed, as well as things to look for down the road. exactly what my car needed, as well as things to look for down the road. More