Vision Nissan Canandaigua

Dealership apparently changed ownership. Would not honor lifetime oil change and tire rotation even though I paid extra for this service. Service personnel crude in explaining items needed - Would not honor lifetime oil change and tire rotation even though I paid extra for this service. Service personnel crude in explaining items needed - needs training in dealing with customers More

The new own of vision nissan I am not happy with. I have bought my cars from the Vision Nissan for about 6 years. And sadly I am going to start going somewhere else. NOT HOLDING UP ON THE CONTACT THA I have bought my cars from the Vision Nissan for about 6 years. And sadly I am going to start going somewhere else. NOT HOLDING UP ON THE CONTACT THAT WAS SIGNED WHEN BUYING THE CAR IS UNACCEPTABLE has a consumer. And FORGET ABOUT GETTING HOLD OF CUSTOMER SERVICE YOU GUYS NEVER ANSWER THE PHONE. JUST Ridiculous!! More

Everyone was courteous, helpful and more than willing to answer any questions that we had. Thank you for the help answer any questions that we had. Thank you for the help More

This dealership has gone downhill in the last year. I purchased my car from them in 2015 and always brought it to the dealership for service. When I bought the car, part of the deal was "free oil cha I purchased my car from them in 2015 and always brought it to the dealership for service. When I bought the car, part of the deal was "free oil changes for life". In the last 6 months I've been told twice that they no longer honor that because it's under new ownership. When you buy a business, you should honor all commitments made to customers that have been faithful to the dealership for the last 8 years. After complaining about this last time, they did change the oil for free, but refused when I brought it in this time. Today I was told that the car needed to have the rear brakes replaced...again. We just had all new breaks put on and within 13,000 miles, they want me to replace them again. They are not willing to honor or stand behind the work they did, and wouldn't even offer a discount based on their poor installation or use of crappy parts. I used to love bringing my car here for service, but it's become an unethical service department and I will never buy another car from here again. More

I will never do business with them again. . Sometimes you have to learn the hard way. . . Sometimes you have to learn the hard way. . More

In august 2021 I purchased a new Nissan Frontier from Vision Nissan Canandaigua at the time I also purchased a extended warranty that was recommended. In august 2022 I traded the vehicle in on a 2022 Hyu Vision Nissan Canandaigua at the time I also purchased a extended warranty that was recommended. In august 2022 I traded the vehicle in on a 2022 Hyundai also from Vision at the time I was told to reach out to Vision Nissan well it has been 9 months since then with no refund. They will not take my calls they are saying that it was a third party warranty and they are not doing anything for me. I reached out to a gentlemen name Cody numerous times. Now he does not respond nice way to do business. If you are looking a new or used vehicle look elsewhere. Used to be a good Dealership not any more. there I said my peace. More

Worst car buying experience of my life. I paid cash for my new Frontier, and once the check cleared they wouldn't even answer my phone calls. They said they were too busy to get my persona I paid cash for my new Frontier, and once the check cleared they wouldn't even answer my phone calls. They said they were too busy to get my personalized plates from the DMV. I had to do that myself, and then they tried to bill me, after the final sale, for fees for 'title and registration fees'. Any dealership would be a better place to buy a vehicle than Vision Nissan in Canandaigau NY> More

Read Facebook how they treat the employees. Not good they should be ashamed how the owner treated some of them Not good they should be ashamed how the owner treated some of them More