Viva Ford

The service advisor provided excellent customer service. Service advisor was friendly and explained in detail the reason for repairs. Also advised of future services need on vehicle. I would definitely go ba Service advisor was friendly and explained in detail the reason for repairs. Also advised of future services need on vehicle. I would definitely go back. More

Bought it It was a good experience and the dealer was very attentive and helpful, We purchased the vehicle on the same day and were very satisfied with the ove It was a good experience and the dealer was very attentive and helpful, We purchased the vehicle on the same day and were very satisfied with the overall experience. More

very friendly and professional It was good experience to be able to buy our truck, they are very attentive and they look for to help you so that the client leaves with a satisfactio It was good experience to be able to buy our truck, they are very attentive and they look for to help you so that the client leaves with a satisfaction, it is our second vehicle in less than 1 year that you buy in Ford. thanks and super recommended!! More

Awful experience with the collison center at this dealership Every time I set foot into the collision center at Viva Ford I leave more upset than when I came in. Not only will this be the THIRD time they repaint Every time I set foot into the collision center at Viva Ford I leave more upset than when I came in. Not only will this be the THIRD time they repainted my vehicle due to paint not matching, every time they give it back it seems to have an added problem (clunking sounds, dead battery, etc.) and the estimator I have been working with (Daniel Cruz) just seems to continue to tell me things with a smile as if bad service is a wonderful thing, and I am ignorant to the state of my vehicle (I.e. “this is a hard color to match” and “it looks different in different lights so maybe you can’t see it”. They have these signs up and then reassure you that your paint will match, and they will detail and vacuum your vehicle, neither of these things were done, and the first time I came to pick up my vehicle I asked if I could schedule for it to go directly over to service for a routine oil change and tire rotation, I was told that it could be taken care of for me and I couldn’t need to handle it. It was not taken care of, and I picked up my vehicle still in need of service. I am almost positive the only thing they managed to find correctly on my vehicle was the radio dial, and that my now dead battery has something to do with that. I will never recommend this collision center and will definitely never come back, given this is the last opportunity they have to correct their mistakes. More

WORST CUSTOMER SERVICE Had the worst experience here...to them you’re just a number. Sales people promise so much but underdelivered in every aspect. Had to get an alignment Had the worst experience here...to them you’re just a number. Sales people promise so much but underdelivered in every aspect. Had to get an alignment done on front tires, have the oil reset and get an odd noise checked out on a new (used) vehicle we bought there. These people decided to keep the vehicle TWO WHOLE days and did nothing to it and still had the nerve to turn in the vehicle with no keys....!!! Luckily we brought spares. To top this off, they drove the vehicle around after filling up the tank and left their Burger King bags in the vehicle WITH FOOD!!!! Our vehicle reeked of fast food and we didn’t even get the “complementary” wash they promised. Overall VERY very disappointed with the service there. Never have I been treated so poorly and met people working in sales to be this irresponsible and have such a lack of appreciation and respect for customers. They promise so much before a deal but once you sign, those promises hold no value and you become just another person to them. Should’ve known from the start with all the runaround...won’t be going back and definitely won’t ever recommend their dealership!! Save yourself time and hassle and buy elsewhere it’s not worth it!! More

Excellent service The sales staff was quite friendly and helpful. They are accommodating with any requests or needs you have. Would recommend if you're in the market fo The sales staff was quite friendly and helpful. They are accommodating with any requests or needs you have. Would recommend if you're in the market for a ford. More

Awesome experience Sandra Armenta took very good care of us. Very professional. And Gabe Vasquez was wonderful too. We will definitely be back in the future. Thank you Sandra Armenta took very good care of us. Very professional. And Gabe Vasquez was wonderful too. We will definitely be back in the future. Thank you! More

The best customer service Sandra Armenta is awsome and really took her time to where i was happy with everything i wanted in a truck. She also made sure i was conftable with th Sandra Armenta is awsome and really took her time to where i was happy with everything i wanted in a truck. She also made sure i was conftable with the price and payment highly recommend Sandra Armenta. More

xxxx Poor Customer Service I purchased a new Ford Fusion from Viva Ford back in December 2017. Its a great car but I was very unpleased with the customer service I received. I I purchased a new Ford Fusion from Viva Ford back in December 2017. Its a great car but I was very unpleased with the customer service I received. It was a new car and they did a horrible job cleaning it when I picked it up. There was tape and tape residue in the back window, and I had to keep going back to the dealership to resign paperwork that they lost or to get things that should have been given to me when I pick up the car. It took them over a month to get me the second key and the users manual. Its now the end of March and they have still not been able to get me my tags. They can't tell me when they sent the paperwork for my tags or when they will come in. The only thing that they can tell me is they are coming. I would not only not recommend Viva Ford if you are buying a car, new or used, I would not recommend Viva Ford for anything. More

Extremely fraudulent Very deceptive business practices at Viva Ford. Not dealerships in alameda are as grimy and sketchy as VIVA Ford. I WAS ACTUALLY SOLD AN EXTENDED WAR Very deceptive business practices at Viva Ford. Not dealerships in alameda are as grimy and sketchy as VIVA Ford. I WAS ACTUALLY SOLD AN EXTENDED WARRANTY THAT WAS EXPIRED 3 YEARS AGO, AND I BOUGHT THE CAR ONLY SIX MONTHS AGO!! I WAS CHARGED OVER A 1000 DOLLARS IN HIDDEN, NON DISCLOSED CHARGES. I WAS TOLD I WOULD GET THE 3000 AND OVER 1000 DOLLARS RETURNED BUT THEY NEVER DID. PLEASE BE ADVISED AND IF YOU HAVE BEEN CONNED REPORT VIVA FORD TO THE ATTORNEY GENERAL , LIKE I'M DOING, IMMEDIATELY. More