Viva Ford - Service Center

After many bad service experiences in the past, this visit was excellent mainly because of the excellent help of Jesus De La Cruz. visit was excellent mainly because of the excellent help of Jesus De La Cruz. More

After four weeks of trying to get my f150 serviced and being told “our service technicians are still in school” by Robert, I’ve waited way too long. Time to go back to the East Side for reliable service. being told “our service technicians are still in school” by Robert, I’ve waited way too long. Time to go back to the East Side for reliable service. What kind of service manager sends their staff to school at the same time! Lost time, money and customers. Especially me. More

Death Wobble issue. I tried to get my 2019 F350 in to the shop to fix the wobble. The Service Manager would not call me back and when I tried to contact the General Mana I tried to get my 2019 F350 in to the shop to fix the wobble. The Service Manager would not call me back and when I tried to contact the General Manager (Omar), he would not return my call either. AVOID this unprofessional dealership. More

I was recently at Viva Ford very good experience with our sales persons Andres Sotelo and Brandon Rodríguez tried the best and did great on helping us out from the beginning to the end to finance Iam sure sales persons Andres Sotelo and Brandon Rodríguez tried the best and did great on helping us out from the beginning to the end to finance Iam sure we will return to Viva Ford More

Service writer & Manager top Quality, my neighbor as owner and dealer, Top notch person!! Thank You Jimmy. Dannie L. (Dan) Carter 915-478-2386 owner and dealer, Top notch person!! Thank You Jimmy. Dannie L. (Dan) Carter 915-478-2386 More

I recently had service completed and the experience was top notch. Oscar, the advisor assigned to my case was knowledgeable, courteous, forthcoming with details and explanations, and throughout the process top notch. Oscar, the advisor assigned to my case was knowledgeable, courteous, forthcoming with details and explanations, and throughout the process was professional More

Excellent service, since arrival Robert Aldaz made sure that I felt right at home explaining what the diagnostic was and approximate cost of repair. Robert made sure the repair process went smoothly and ha that I felt right at home explaining what the diagnostic was and approximate cost of repair. Robert made sure the repair process went smoothly and had my car ready right on time. More

One of the best places to get a car they take good care of you and help you out with everything good or bad credit of you and help you out with everything good or bad credit More

Juan Ramirez helped me so much, he explained everything with detail, and went out of his way for us. He was excellent and very patient. with detail, and went out of his way for us. He was excellent and very patient. More

I had a tire develop a bubble in the sidewall. This dealer tried to claim it was slashed in order to force it to not be a warranty issue. When I pushed back, they then refused to honor the 36k mile wa dealer tried to claim it was slashed in order to force it to not be a warranty issue. When I pushed back, they then refused to honor the 36k mile warranty, claiming it was now only 12k to prevent replacing the tire under warranty. This dealership is not worthy of your trust, and therefore your business. I personally will not be buying my next car from there. And we are in the market for a new “Empty Nester” vehicle. (A high end convertible so my wife and I can travel now that we don’t have kids in the house) This dealership can not be trusted!!! More