Viva Ford - Service Center

On 10-4-2011 at 1pm, I went to the service department and spoke to Gilbert Carbajal at Viva Ford (5550 N. Desert Blvd) El Paso, Texas . I wanted and oil change and inspection on my F150. He said it would be spoke to Gilbert Carbajal at Viva Ford (5550 N. Desert Blvd) El Paso, Texas . I wanted and oil change and inspection on my F150. He said it would be ready about 2:30. At 3pm, I returned to pick up the truck. IT WAS NOT READY! I waited until almost 5pm to pick up the truck. What's even worse is that I had a $76.08 credit with Viva. I took my truck in a couple of months ago to have the oxygen sensor replaced. They charged me and later found out that it was covered under warranty. They sent me a letter with the $76.08 credit. When I tried to use it, Gilbert Carbajal said he would need management approval. He returned and said that they would not give me the credit and would not return the letter. I think that it is a sad day when a company like Viva will sell their INTEGRITY as a company for $76.08. I have bought 3 vehicles from Viva in the past 4 years. This doesn't sound like a very good way to maintain a customer relation. More

Carla was very friendly and able to present options for customer care review I did not know I had. As a Sales person myself I love to see people do their job with passion and professionalism - in this case customer care review I did not know I had. As a Sales person myself I love to see people do their job with passion and professionalism - in this case, I believe it showed. Her follow-up call was friendly and useful, and made my overall experience with this particular dealer all the better. Thank you Carla for putting that extra care that shows and endears your customers to you. More