Viva Toyota of Las Cruces

Service department is terrible. You'd think being a Toyota company that as mechanics they know what their doing. Nope. Paid alot of money to fix something and also do brakes. And cou You'd think being a Toyota company that as mechanics they know what their doing. Nope. Paid alot of money to fix something and also do brakes. And couldn't get it done. I was pissed off, from no customer service that I can't even trust them to make it right. Won't leave my truck there again. Money lost. Time lost. Brakes still messed up. Transmission leak still leaking. More

Friendly and good environment Everyone was nice and mike Ruiz was a good sales person, he didn't push you into any vehicle. I would recommend vescovo Toyota and mike Ruiz. Very sat Everyone was nice and mike Ruiz was a good sales person, he didn't push you into any vehicle. I would recommend vescovo Toyota and mike Ruiz. Very satisfied More

Came in for assistance re: electronics on Toyota Camry Even though we did not come in to buy a car (we recently bought a Camry), we had some questions regarding how to operate the electronic features. We Even though we did not come in to buy a car (we recently bought a Camry), we had some questions regarding how to operate the electronic features. We were immediately assisted by Josh (sales representative), who was cordial, knowledgeable, and very helpful. Within a few minutes he had answered our questions and spent the time necessary to set us up. We were so pleased with Josh's courtesy and expertise that we shared our experience with one of the sales managers (Sarah), who was also very cordial and helpful. Although we bought our Toyota when we lived in Arizona, we will certainly come to Vescovo when it's time for a new car. Our car receives its warranty servicing from Vescovo's service department, and we have always received prompt , courteous service from them as well. More

Finding a great deal on a new vehicle. Went in to the dealership just to see what kind of deal we could get on a new car with some rock bottom prices. Test drove the one we were considering Went in to the dealership just to see what kind of deal we could get on a new car with some rock bottom prices. Test drove the one we were considering buying went in they started on the deal didn't like it at first but as it went on in got better are sales representative said hold on I will get you a great deal. Came back and said here it is one of the best deals I have seen I had to agree it was interest rate great payment great so we purchased are new vehicle with confidence and the exact color we wanted. I will say it was a great experience and I'm really looking forward to getting the vehicle serviced by them as well. More

Great Dealership to Work With! Everyone at Vescovo Toyota is wonderful!!! Sarah the finance person was not just extraordinary at her job, she was also very entertaining and funny wh Everyone at Vescovo Toyota is wonderful!!! Sarah the finance person was not just extraordinary at her job, she was also very entertaining and funny which made the time go by fast! She is so good at what she does that she was able to get me a wonderful interest rate!! Sisbarro's motto is “Nobody Beats a Sisbarro Deal Guaranteed” Well let me tell you Sisbarro, Vescovo Toyota just did!!!! More

Lied to and missleading Brought my 4 runner to Vescovo for the last time hopefully, baring a recall or Warranty issue. The so called 2 year free service from Toyota is comp Brought my 4 runner to Vescovo for the last time hopefully, baring a recall or Warranty issue. The so called 2 year free service from Toyota is complete BS (excuse my language), they only do a free oil change at their discretion, even after they lie to you when setting up the appointment and promise you the oil change is included in the 2yr maint. Program, the service is suppose to be part of buying a new Toyota - NOT AT VESCOVO though. OFCOURSE Vescovo is probably mad at me since I bought a 4 runner out from under their nose thru Roswell Toyota due to Vescovo stupidity, as I am sure they can see the history of the vehicle and that Vescovo was the dealer of original delivery. My other complaint is the apparent lack of professionalism at the service department. At this point I am seriously considering trading my 4 runner for another vehicle brand due to the misrepresentation from Toyota and Vesvovo, I am highly disappointed in both. We are a 2 4runner family, and originally thought we were getting 2 great vehicles, those thoughts are long gone. More

Great compassionate assistance from service department Last week my wife's 2009 Prius failed to unlock using the key remote and subsequently did not start once the vehicle was manually opened up. She conta Last week my wife's 2009 Prius failed to unlock using the key remote and subsequently did not start once the vehicle was manually opened up. She contacted the service department at Vescovo Toyota and was informed that they would not only arrange a tow truck to get the car and transport it to the dealership for diagnostic testing, but also send a shuttle to pick her up as well so she wouldn't have to remain stranded, waiting for the tow truck. She was quickly picked up by shuttle driver John Cole, whose kindness and compassion for her situation did a great deal to calm her anxiety. Upon his arrival to the breakdown location, he performed an on-site impromptu evaluation, hypothesizing that the problem was likely due to an auxiliary battery problem rather than failure of the hybrid battery (which what was what my wife had supposed because the car had just crossed 80K on the odometer). Cole's many years experience with the service department enabled him to surmise the problem correctly, which was validated later by service technicians, who resolved the situation in a prompt and efficient manner. My wife did not have to wait at the dealership for information either, as she was given a ride home and received timely updates regarding the status of the vehicle repair status via telephone which were provided by service advisor Richard Portillo. Like John Cole, he also was compassionate, caring, and did a great deal to calm my wife's anxiety, relating key information about auxiliary battery still being under warranty as well as anticipated costs for towing and labor charges for the service repair work being accomplished. Most important of all, both gentlemen were TRUE KNIGHTS IN SHINING ARMOUR ACTUALLY RESCUING A DAMSEL IN DISTRESS, easing her fears about the vehicle break-down and quite professional in all their efforts to remedy the situation to a satisfactory conclusion. We have two other Toyota vehicles, and over the years, have had a variety of vehicle maintenance services performed at this dealership with similar results. This is an efficient, respectful, caring, compassionate, and calming service department. Kudos to service manager, Paul Garay, and the entire service department crew. More

Great family-owned business...They go above and beyond!! The people that work there are honest and genuine. I was helped far beyond my expectations. My eye was on a Rav 4, and I had wanted a used one. Bef The people that work there are honest and genuine. I was helped far beyond my expectations. My eye was on a Rav 4, and I had wanted a used one. Before I knew it, the perfect one was found for me and they went above and beyond to make it happen. This is the second car I've purchased from them, and both times were great. I will always go to Vescovo first, and will always recommend it to all! More

Consequences of using tools on Vescovo website Vescovo's has many tools that seemingly could get you some information, i.e. value of trade-in, pricing, etc. If you ever wondered why car salesperso Vescovo's has many tools that seemingly could get you some information, i.e. value of trade-in, pricing, etc. If you ever wondered why car salespersons are so despised, submitting any inquiry to this dealership will get you a automated canned reply about earning your business. No answers. I don't even know whether anyone ever even sees the inquiry, being that their website tools serves to only grab your email and phone number for a barrage of email about earning your business. This is my local Toyota dealership and would be convenient to buy locally, but I will be investigating our means of purchasing a Toyota. More

Fabricated repairs needed to fix car From out of town and my a/c light began to flash, only hot air was blowing out. Took it to Velasco for diagnosis and repair. Charged $99.00 just to di From out of town and my a/c light began to flash, only hot air was blowing out. Took it to Velasco for diagnosis and repair. Charged $99.00 just to diagnose. The repair quote to me verbatim "found compressor locked up - needs new compressor, condensor, expansion valve, receiver dryer, flush and recharge." Cost $2608.48. I declined, suffered the drive back up to Albuquerque, and took it to my local repair shop. They inspected and found the cause...belt slipping on the compressor clutch. Cost $50.00. Think twice before you go there. I have warned all my friends up here. Date of action 13 May 2016. Service advisor: Richard Portillo. More