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Volkswagen Alhambra

Pasadena, CA

1.0
116 Lifetime Reviews Review Dealership

130 N Sierra Madre Blvd

Pasadena, CA

91107

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116 Reviews of Volkswagen Alhambra

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June 13, 2020

"This is by far the most uncomfortable and unprofessional..."

- Esmeralda.romero70@yahoo.com

This is by far the most uncomfortable and unprofessional experience ever. My boyfriend and I live 40minutes away from this location we met with a couple sales people yesterday and they reassured us that they would help us out in any way possible, with that in mind we came home and decided to go back today to purchase the car we had been eyeing out. Before we started any paper work my boyfriend specifically told our sales person more than 6 times to NOT run our credit more than 1 time AND again he reassured us that he would take good care of us and that he would make sure that wouldn’t happen.. but he did the total opposite. Long story short our sales person started helping other clients and didn’t pay attention to what his finance worker was doing because HE RAN BOTH OF OUR CREDIT more than 6 times!!! After we realized they had done that we were both STILL willing to work with them and we spoke to different sales people and they all refused to help us with better pricing.

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Recommend Dealer
No
Employees Worked With
Alex, Ronny
June 13, 2020

"My experience went from very good to extremely poor. This..."

- Sebastianradcliffe@yahoo.com

My experience went from very good to extremely poor. This review reflects Dominic, Billy, John Smith, Alex B, Eric V, and Ronny Suarez, Mike O and anyone else that I was passed on to/involved. I think part of the reason this happened is because I kept getting passed to different people and my salesmen was not paying attention. He assured me three times that my credit wouldn't be run to more then one bank. I drove to this dealership twice and did everything they asked of me. The dealership is 40 miles from my house so 160 miles total and about 4 hours total of wasted timThe reason people don't like car dealerships are because experiences like these. They lied to me they cheated me and they ran my credit 4 times after they assured me it would only be ran once. Alex the Salesperson and his manager Ronny Suarez are extremely unprofessional in this aspect. This is not how you earn someone's business. In addition to that they let a customer drive my car off the lot after the window stickers were taken off and my car was detailed after telling me they would park it out back to prevent this from happening. Atrocious customer service. Alex was very apologetic admitting fault. Eddie the general sales manager said "why are you so upset about 5 inquiries we all have inquiries" I can't believe that was a response I received. I only asked for one inquiry not 5 and I made the mistake of trusting them. That's like being a vegan going to a vegan restaurant and them serving you beef. I asked to speak to their GM Scott O they said he wouldn't be in until Monday. Disappointing would be an understatement. They also conveniently "misplaced" my written carmax quote for my trade. What a nightmare.

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Recommend Dealer
No
Employees Worked With
Alex, Eric, Dominic, Ronny, Eddy, Billy, Mike, John
December 12, 2016

"Professional Services & Great Staff"

- Elicayo

I took in my car for basic maintenance with no appointment. I love the VW Service Express!, Quick service . My car was ready & washed in the time frame I was told by my service advisor. Thank you Norman for your services provided with knowledge & professionalism. Friendly & polite shuttle service staff.

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Recommend Dealer
Yes
Employees Worked With
Norm Harrold
December 10, 2016

"Norm and Jeremy were fantastic in all phases of service"

- Mcp123

Great service all around! Friendly knowledgable staff. Helpful in buying, also honest. The dealership was clean. Coffee was superb. Highly recommend this dealership. The prices are the best.

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Recommend Dealer
Yes
Employees Worked With
Norm, Jeremy
December 08, 2016

"VW Service"

- Gary Pitt

Service is always top notch service was performed in a timely mater and done when promised Car was washed very well It is always a great experience

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Recommend Dealer
Yes
Employees Worked With
Harold
December 05, 2016

"Great troubleshooting!"

- Sandy

Was told that I would have to leave the car overnight, but their crew found the issue and repaired the problem. They exceeded my expectations with same day service.

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Recommend Dealer
Yes
Employees Worked With
Norm
November 29, 2016

"Service with a great attitude "

- Sandys VW

Dropped off my gti on Sunday night for an oil change and to get my key alarm fixed. Monday mid morning I received a text indicating that the oil change had been completed, the battery on the key alarm was done and they also replaced a recall on the vehicle and too top things off they washed the car!! I was not surprised of their level of efficiency and professionalism ( this is my 5th Volkswagen). This is their norm..Everyone that works at Alhambra VW is always so friendly and I highly recommend this place.

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Recommend Dealer
Yes
Employees Worked With
Norm Harrold
November 26, 2016

"Great service"

- Hannah

Great service, took awhile but they did everything and more on my leased car, even topping off the oil and washing my car. I didn't pay anything because of my warranty for the service I was getting (taillight replaced). They texted me when the vehicle was ready and offered to give me a ride in case I wanted to go out and get food or anything while I waited, as well.

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Recommend Dealer
Yes
Employees Worked With
Norm Harrold
November 25, 2016

"Recall"

- GtiLad

GTI had a recall. Car was serviced fast and process was quick and painless thanks to Norm. Will be back for any other future service needs.

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Recommend Dealer
Yes
Employees Worked With
Norm Harrold
November 23, 2016

"Recall"

- Steve Roybal

Walked in and about 5 min later, walked out. Super quick service. They told me it will be done in roughly 4-6 hours and sure enough it was. This is my second time going here and there service is always great. Will definitely come back.

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Recommend Dealer
Yes
Employees Worked With
Norm
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