Volkswagen Cypress

AJ was exceptional handling all my questions before and after the purchase. I originally saw the vehicle on the Internet, went there to see it and got out driving it. A very good experience. after the purchase. I originally saw the vehicle on the Internet, went there to see it and got out driving it. A very good experience. More

I think I got a decent price on my new car but the customer service was not great and as soon as I purchased the car it got even worse. We were there for about 20 minutes trying to get someone to let customer service was not great and as soon as I purchased the car it got even worse. We were there for about 20 minutes trying to get someone to let me test drive a car - everyone ignored us. I am all for non pressure but a little assistance would be nice. After the purchase I was promised an extra service to be included with my purchase price. I called 5 times over the course of a week trying to schedule that service - each time being told I'd get a call the next day which didn't happen. After I finally pinned down my sales person (who acted like he didn't remember putting this in the deal) I was able to schedule with the service guy. I give extra credit to this person as he worked a later day to fit me in due to the Salesperson's lack of response to me. It seems that once I paid for the car I was forgotten. I only hope I am not in for the same "service" overthe next five years. More

The absolute best experience I have had purchasing a vehicle (have purchased 27 over the years)!!! Hassle-free and as described by the salesperson. We did have a service issue quickly after purchase a vehicle (have purchased 27 over the years)!!! Hassle-free and as described by the salesperson. We did have a service issue quickly after purchase and were treated incredibly well by the service department to the point that I will drive by the Katy dealership (we live in Katy) to have my car serviced here. I will definitely purchase from this dealer again and hope they keep the same philosophies and training of their employees that is evident today. More

I had an overall wonderful experience with VW of Jersey Village. AJ Wood was so incredibly kind, thorough, honest, and helpful from the moment we walked up. He made the the experience of buy a used car ext Village. AJ Wood was so incredibly kind, thorough, honest, and helpful from the moment we walked up. He made the the experience of buy a used car extremely easy and enjoyable for me and my family. We left feeling really good and confident that we bought a great and safe car at a great price! I would recommend AJ (and the dealership) to anyone! More

I caution anyone thinking of doing business with Momentum Volkswagon!!!! My wife and I bought our used car from them and they keep pushing the CarFax in front of you as if it is the standard. They said tha Volkswagon!!!! My wife and I bought our used car from them and they keep pushing the CarFax in front of you as if it is the standard. They said that the car had been inspected by them and the Car Fax shows no prior accidents. However, a few months later....The Car Fax now shows an accident. I went back to the dealership to speak with someone/anyone and I was told that they could not have known about the accident and all used cars have a fender bender of some sort. I explained that if i went to a jewelry store and bought a 1.0 ct diamiond and left only to find out it was .9 ct it would be considered deceptive sales. I asked how they determine the price of the cars and they said "on looks" WTH? Me- Sooo, you dont look under the hood of the car you are selling but you look under the one that is getting traded in? They offered to "make me a deal on a new car" and they would pay me below average for the trade in. I told them I they did not charge me a "below average" price. They are worthless and do not care about the customer after money is spent. The manager and a few sales people need to be fired. More

I purchased my GTI here and it has only been serviced by them since 2009. They always great you and had outstanding customer service and go out of their way to make sure you are happy with the work done. I them since 2009. They always great you and had outstanding customer service and go out of their way to make sure you are happy with the work done. I recommend this dealership highly. More

DO NOT buy a car from this dealership. Shedrick Donnette said that he was getting me an add-on accessory at "cost". We assumed that this accessory came with the car since the car that was traded in had this said that he was getting me an add-on accessory at "cost". We assumed that this accessory came with the car since the car that was traded in had this on it. The "cost" he gave is what West Houston V.W. charges retail. When I provided this information to Mr. Donnette, he became very defensive and quite rude stating that West Houston V.W.'s price structure must be different. It is sad that instead of being honest and insuring the total satisfaction of the buyer...Mr. Donnette would rather upset a repeat customer and tarnish the reputation of the entire dealership. More

RUDE & UNPROFESSIONAL - AVOID,AVOID, AVOID!! I was RUDE & UNPROFESSIONAL - AVOID,AVOID, AVOID!! I was bidding on one of their vehicles on ebay. Although I won the auction the Reserve was not met. The RUDE & UNPROFESSIONAL - AVOID,AVOID, AVOID!! I was bidding on one of their vehicles on ebay. Although I won the auction the Reserve was not met. The "Buy It Now Price" was $19999.00. However, the salesman said they would except $18999.00 and end the auction early. I inquired directly at their website and was quoted $18999.00 (Which is their everyday internet price). So truly he was not offering any discount. After the auction had ended I sent this message........................ Dear jerseyvillagevw, Are you flexible on the price at all? $18900 is a little more than I want to spend. This is the response I received.......... Hi, How flexible we should be to earn your business? I just droped my price by $1091. Thank you, Keivan Esfandiari - jerseyvillagevw I could not believe the complete lack of professionalism. As I can see from the other reviews online this is not an isolated incident. Keep in mind that I live over 800 miles from the dealerships location. I would have to fly and then drive the vehicle home. I was looking for a very small concession, maybe enough to cover the cost of fuel home. Please consider other dealerships before buying at Momentum VW!!! More

Just wanted to say, my experience was a great one. I did research online, called the dealer which was recommended by my credit union spoke to the salesman and he made the deal quick and easy. I would recomm research online, called the dealer which was recommended by my credit union spoke to the salesman and he made the deal quick and easy. I would recommend anyone to speak to this salesman for a great experience. More

/23/11 Called sales rep about a used car Tues night /23/11 Called sales rep about a used car Tues night (2-22-11) around 8:30 pm. I told him I was interested in this particular truck and wanted to see /23/11 Called sales rep about a used car Tues night (2-22-11) around 8:30 pm. I told him I was interested in this particular truck and wanted to see if they would be open to a certain offer. He told me my offer was probably within the acceptable range and he would talk to his boss who had already gone home an let me know. He did not call back either that night or the next morning. When I showed up at the dealership the next day... the sales rep was not there, but another worker showed me the truck and let me test drive it. Then, I was ready to make an offer. We walked in to the sales office and talked to the manager.....and guess what.....the F'in car had been sold to an employee the night before! I will never waste my time at this dealership (or any other) again. These jerks did not have the common decency to let me know what the xxxx was going on and didn't give a flip. The sales manager offered NO apology and didn't even speak to me. Over the years, I have have found dealers to be arrogant and greedy (trying to squeeze every nickel they can out of you). This experience just reminds me again and reinforces by long held belief that dealerships should be avoided like the plague. More