Volkswagen Cypress

I visited this dealership and ended up buying a car. I left a deposit with my credit card and my cell number. Within a couple of days I discovered my credit card had been hacked. Then my phone won’t s I left a deposit with my credit card and my cell number. Within a couple of days I discovered my credit card had been hacked. Then my phone won’t stop ringing with spam calls. Confidence. Maybe. by the way the do add on extra charges and play games with the negotiation. I was there for six hours and in the end they wanted to negotiate over $28.00. Did not matter to me. But the manager just had to get a little something extra. More

Less than two months ago, my business purchased a vehicle from VW Cypress. We've had 2 other VW vehicles in the past (from other VW dealerships in Houston area) and actually decided to purchase this recent o from VW Cypress. We've had 2 other VW vehicles in the past (from other VW dealerships in Houston area) and actually decided to purchase this recent one while servicing the other car. In addition to purchasing the new car, we purchased the extended warranty as well as 100,000 miles worth of maintenance service. Unfortunately, the car that the sales rep chose for us did not have have a major feature that we requested during the sales process. This is completely negligent representation and their mistake. And the manager, Jeremy, has not rectified the situation. Jeremy told us "the only option you have is to trade it in". With a visual impairment, the blind spot monitoring was a necessity to purchase a new car. We spoke about the blind spot feature in particular and a few others on the test drive, while walking the lot, and while reviewing the sale inside. The week after the purchase we reached out to ask how to turn on the blind spot feature. We assumed it needed to be turned on like other features like the lane assist. We were told it shouldn't need to be turned on and the vehicle should have it. Well, it doesn't. We called to speak to a manager. After explaining the situation, they rudely stated we'd have to trade it in and that's the only option. I let Jeremy know that I don't understand why I'd have to be penalized for a mistake made by their dealership. After going back and forth, Jeremy said they'd see what they could do and call back in an hour or two. Well, we've NEVER received that call back from Jeremy. And to top it all off, the license plates came in for the car while out of town and they took it upon themselves to mail the plates even though it was expressed over the phone to the person who called to notify us of the plates that we're waiting to hear back on how this situation will be made right. After that was expressed, we received a text from the sales rep that was more of a "hey what's up" kind of text instead of a "hey I'm working on a solution" type text. And then unknowingly received license plates in the mail. Since we've reached out multiple times and this wasn't handled appropriately, we'll be handling things through other channels for their negligent misrepresentation of the car we were sold. Would never, ever purchase a car here again. Time to find a new dealership for services and future purchases. And of course, time to hold them accountable for the mismanagement of the issue at hand. More

Everything about the sale was sketchy. Check engine light on before I could get the car home from dealership. That was a month ago. Nothing has been repaired. Sick of being lied to. Check engine light on before I could get the car home from dealership. That was a month ago. Nothing has been repaired. Sick of being lied to. More

Buyers beware! ! The sales rep and sales manager has no power. They just want to get you into the dealer. The GM Alex Garcia and especially the one name Jeremy just ! The sales rep and sales manager has no power. They just want to get you into the dealer. The GM Alex Garcia and especially the one name Jeremy just sits in the back behind the computer scheming any way to squeeze an extra dollar out of you via fees and taxes. They iced us out for hours each time 15 -20 mins each going back and forth on terms because they won’t talk to you directly. You’ll talk to sales person AND manager all they can say is they’ll go back to ask GM. 20 mins later they’ll say they can’t because GM said so. Do this 3+ time and GM still won’t talk to you directly. So I walked straight to the back to clarify the $1700 in erroneous fees!! They’ll mandate you to use their overcharged third party agency to file your title in a different state they have no jurisdiction on. I wanted to register my own title and they would not budge because it’s their policy. I looked up VW and Texas policy then they changed the story that it’s their office policy ONLY VW Cypress. How convenient. The fee to file ourselves is $295 total. They wanted $1700 on top of other docs and fees we agreed to. I asked them to show me how how they compute the fees or the inputs they’ve put it. He yelled NO! If you don’t want to pay then leave! DONT BUY” after wasting my time at that point 5 hours. One of the ridiculous tax was “luxury property tax” of $825. I googled the exact tax and shared that is only for luxury car valued over $150,000. Not a single car in the dealership is worth that much. Why are they charging me $825??? They would not remove it. They claim we would get that refunded back if that was not the case. No where in any of their documents said they would refund us that amount. I sent over an amendment to clarify the refund and they would not sign. The GMs were upset we negotiated a deal and didn’t finance through them. You know they make money from financing and fees not actually selling the car. Like the ridiculous anti theft device that is actually just an edge sticker of a number all over the inside of car. We have our own actual anti theft device but they won’t take the charge off because they paid to put that on. Lies. It comes standard to every single car in there. This is a used car the previous owner already paid for the sticker. “Oh but we put a new one.” Lies. The number is etched on to the parts. You can’t remove old one and put new ones. Then Bryan sales manager asked to split the charge but ultimately never took it off with the back and forth. They want every single fee they can charge you. Beware that you can negotiate a price come in ready to sign and they’ll slap on all sorts of crazy charges on you. I’M WAITING FOR YOU TO REFUND MY $825 FAKE LUXURY TAX. The $500 service fee is ridiculous. You not letting me register my own title is ridiculous. I own it. I paid for car in full. You cannot hold onto my title. More

Infotainment system issues for month on a new 2021 Volkswagen Atlas Cross Sport. Brought into Cypress Volkswagen and they had the car for a cumulative of 5 days. Nothing was fixed we ended up going to Volkswagen Atlas Cross Sport. Brought into Cypress Volkswagen and they had the car for a cumulative of 5 days. Nothing was fixed we ended up going to Volkswagen Katy and they ordered a new infotainment system and it was fixed in 2 days. Absolutely ridiculous More

Reserved ID4 EV Feb 2022. Kept tracking portal as we knew time was getting close for arrival. We checked last week only to discover the car arrived Dec 23rd and was sold D Kept tracking portal as we knew time was getting close for arrival. We checked last week only to discover the car arrived Dec 23rd and was sold Dec 24th. Contract states person has 5 days to pickup when notified. We received no phone call, text, or email. We called to inquire this past Sunday on what happened. They said it was marked down wife came in, looked at car and declined. Complete fabrication of a lie and it was physically impossible for her to do that on those days. No communication with dealer either. They have since not returned anymore correspondence. Have filed a complaint with corporate VW. Very Shady and unethical practice. Be warned about buying a car here. More

Recently traded in my 2021 Jetta for a 2022 Taos. Filled out a Cancellation Form with Oliver Johnson to submit for a refund and for GAP refund. After about a week or so didn't feel easy about this Filled out a Cancellation Form with Oliver Johnson to submit for a refund and for GAP refund. After about a week or so didn't feel easy about this form being sent in. So, went back and spoke with Renee Schmidt-Birman to ask her to check on this. She took the time to check to see if the form had been submitted. She sent it in also. She has great Customer Service skills. Anyway, finally spoke with Oliver Johnson and was told we could pick up he check from the dealership soon. Well, here we are at nearly the end of week 14 and no check. I also, left a message for accounting. Of course, NO RESPONSE yet!! Someone needs to let me know when the xxxx I can pick this check up, If I owed them money they would sure as the devil harass me for it. NOT AT ALL HAPPY!!! More

I was recently there getting work done on my 2020 Tiguan. My representative was Willie this last time my experience was horrible. I dropped off the car on Tuesday 08/16/22 the car was not worked on till 08/2 My representative was Willie this last time my experience was horrible. I dropped off the car on Tuesday 08/16/22 the car was not worked on till 08/25/22 I lost time of work and the customer experience was the worst. I felt that the gentlemen Chris and Willie are sexist and do not respect women. I complained multiple times that the car has a banging metal drop noise on drivers side it was not till last Thursday that Alonso helped me and understood my complaint but the other gentleman were rude and even bothered that I would ask the status of my car my father had to go to the repair department to speak to will so I could get a rental vehicle to get to work. Which I find ridiculous. I am a paying customer who no human being should be treated this way ever unacceptable. He was not responding to my calls. I would have to find a way to get to your location to get answers that are unacceptable. I am waiting to receive a survey to fill out because I would not recommend to my enemy to purchase from this location of how horrible this experience has been. More

Only good thing to say is that their price was good on the vehicle I purchased. Apart from that, this has been the worst car buying experience I have ever had thus far. I purchased a used vehicle and chos the vehicle I purchased. Apart from that, this has been the worst car buying experience I have ever had thus far. I purchased a used vehicle and chose to get it delivered since I don’t live in the area. The vehicle showed up with 2 miles left in the tank, barely made it to the nearest gas station to fill up. There were 2 massive chips/cracks in the windshield that I wasn’t made aware of. The car wasn’t really detailed inside or out (figured outside would be dirty from transport anyways). As soon as my paperwork was complete, I never heard back from anyone at the dealership, no follow up, nothing. Since then it has been like pulling teeth to get ahold of anyone. It has now been just about a month and I have still not received my title either which I have called for multiple times and been given the runaround. Customer service is very subpar especially considering the fact that there are so many other dealerships around with wonderful service. Please do better. More