Volkswagen Cypress

Worst service ever. Paid for repair and still having same issue almost left my granddaughter stranded. Took it back and no problem with will be covered under warranty and here is a loaner. Went to pick it up issue almost left my granddaughter stranded. Took it back and no problem with will be covered under warranty and here is a loaner. Went to pick it up and they wanted $1700 for a warranty repair that was supposed to be a no charge. Not one call to confirm anything and they won't give us our car or any paperwork to show they had permission to charge. I was told the Manager would call me on Monday morning and still no call. We took it to the dealership for better service and this is what we have. Please do not trust anything they say. More

First, the online booking system for vehicle service did not have updated information. Service advisors who are no longer working there are still being assigned to customers. Second, the regular oil chan not have updated information. Service advisors who are no longer working there are still being assigned to customers. Second, the regular oil change price becomes very expensive and the price has increased from $79 to $119 before Tax and Fees. Third, there is no longer an Express Service or Mid-week Service anymore because a regular oil change needs to take 2.5 hours and more. More

Just bought a new car this weekend and I have to say that this was the most pleasant car buying experience we have ever had. From the second we walked in they made us feel comfortable and never pressured in this was the most pleasant car buying experience we have ever had. From the second we walked in they made us feel comfortable and never pressured in any way. I want to give special notice to our salesperson Chelsea and Rene' in finance. Chelsea was very knowledgeable and even let us test drive her personal car since it was the same model we wanted and they couldn't find the keys for the car we were looking at. Rene' in finance made us feel comfortable from the moment we were introduced to her. She did an awesome job explaining everything to us. They both did a fantastic job. More

Beyond dissatisfied! I'm still trying to comprehend how a new vehicle has soiled seats and head liner, food and kids toys it when they deliver you the vehicle! Make it make sense, Please! a new vehicle has soiled seats and head liner, food and kids toys it when they deliver you the vehicle! Make it make sense, Please! More

I called service department, About having my 2019 vw Altas being looked at something wrong with transmission.. the person I talked with said i could leave the car but didn't have a loaner car they were Altas being looked at something wrong with transmission.. the person I talked with said i could leave the car but didn't have a loaner car they were backup a month and half. So he recommended me try another dealership. I bought the dam car there why should I go anywhere else. I don't think this place has there xxxx together. More

No communication amount each other and they do not return voice-mails. Worst experience, they have taken all the joy from purchasing a new vehicle and I still do not have a vehicle 2 weeks later. But I have voice-mails. Worst experience, they have taken all the joy from purchasing a new vehicle and I still do not have a vehicle 2 weeks later. But I have a car loan/payment. More

Been to this dealership twice for service on my car, both times were the worst experiences ever. First time, no communication regarding the repair and less dishonesty regarding the timeline. Second time, the times were the worst experiences ever. First time, no communication regarding the repair and less dishonesty regarding the timeline. Second time, they found "nothing wrong" with my car and less than 2 weeks later I was stranded out of town due to the same issue I took it to them with. DO NOT USE THIS DEALERSHIP. If I could leave less than one star I would. More

They helped me get a used vehicle. That I liked. But the battery died 4 days later. If you buy a car from them, take time to check the vehicle. Because some of their Techs. Dont know how to do a 25 check po battery died 4 days later. If you buy a car from them, take time to check the vehicle. Because some of their Techs. Dont know how to do a 25 check point. Before they put it out their for sale. Hope they read this and do the right thing and get my money back for the battery. Just beware ok. That's all folks More

As you read this review I would like you to ask yourself, "Would I want to be these people?". As a salesperson one would assume you would always answer yes, because that would mean your customer was happy a "Would I want to be these people?". As a salesperson one would assume you would always answer yes, because that would mean your customer was happy and you as a sales person did the right thing and were not a crook. We purchased a used car from your dealership during the 4th of July weekend. We trusted you that it was a car in good condition and we purchased the extended warranty that was recommended. We did everything we were supposed to. After two weeks of owning the car a disturbing popping noise started to come from the center front of the automobile. I waited a week to see if the noise would persist and it did. So three weeks from driving the car off the lot, I brought it back to have it looked at. I had to bring it to you because the warranty says I have to have it worked on by you, even though when the warranty was purchased we were told we could take the car anywhere to have it worked on. The first response I received at the dealership when I came back for help was, "This sounds like a GMC problem." I then explained the situation and was then told that my warranty does not go into effect until after 30 days from the date of purchase. I had to make an appointment, and the first availability was three more weeks away. My car had 34,795 miles on it when I drove it off the lot. When it was finally looked at by your dealership it had 36,557 miles on it, and that is with an additional three weeks of driving from the original attempt to have it looked at. I was told there was play in the front suspension causing the popping noise. I was also told that it was not covered under the warranty that was purchased and it would cost 1700$ to repair. One can only assume that in such a short period of time the repairs were probably needed before purchase. So now what is your answer to the question from above? Would you want to be someone that purchased a car just to have it need 1700 dollars in repairs one month later? No, you would not. We were told multiple times that our car was a "Certified pre-owned car". I'm sorry to inform you, but the only thing certifiable about your dealership is that it is a certified joke. More