Volkswagen Danbury

When my husband and I moved to Danbury, we had no cars with us and so needed to purchase one pretty quickly. We had driven a Jetta sportswagon before, but had otherwise never dealt with Volkswagon. Brent with us and so needed to purchase one pretty quickly. We had driven a Jetta sportswagon before, but had otherwise never dealt with Volkswagon. Brent was excellent to work with. He answered all our questions honestly and at no point did we feel like we were being sold to. We made our decision to lease VW on a Sunday. When I emailed him that day, I expected to hear back Monday morning. Imagine my surprise when he emailed back that afternoon saying he had the sportswagon in the color we wanted available in 2 days ( they had to get it from another dealer). When we eventually came in to sign the lease, all the surprises were good ones (wait, it comes with that too!). All in all a very positive experience. I would like to make a specific note about their pricing structure. Most dealers we've dealt with have the same convoluted process for giving you their prices. The person you've been working with always needs to "check with their manager". They can't even give you small changes or options without getting up and checking "in back". It always feels very hinky. But at VW, Brent was the only person we worked with (aside from finance approving things). He gave us the prices, and they are the same prices at every VW. So no haggling, no shenanigans. Very straight forward and an important reason we went here. More

I walked into the Danbury Volkswagen dealership after having a bad experience somewhere else. The other dealership could not give me anything I wanted. This was my first time I was going to lease a car. having a bad experience somewhere else. The other dealership could not give me anything I wanted. This was my first time I was going to lease a car. When I walked through the door with my mother at Danbury Volkswagen we were greeted by a smiling man, Brent D'Arcy. He was happy to see us and happy to help. I told him exactly what I wanted, the Blue Jetta, and how I had a bad experience somewhere else. We sat down together and worked on something that I could afford leasing. Brent made the whole process super easy for my mother and I and did manage to get the last Blue Jetta on the lot for me. I went to pick up my car and it was beautiful! Everything was clean, shiny, perfect. Brent sat in the car with me and explained every little thing and answered the many questions I had. The paperwork, signing the lease, picking up my car, and everything else was so fast and easy! I had no trouble with this dealership and my dealer, Brent D'Arcy. He gave me exactly what I asked for and made the whole experience enjoyable. I would definitely recommend this dealership and my dealer, Brent D'Arcy, to everyone! More

Brent is a consummate professional who emphasizes quality customer service. There was never any pressure. No hard sell. He simply did a good needs analysis, found out what we were looking for and helped us w customer service. There was never any pressure. No hard sell. He simply did a good needs analysis, found out what we were looking for and helped us with courtesy and professionalism. No awkward pitches. Just honesty, integrity and fairness. On the first visit my wife and I shook hands and said we were going to buy the car. He put a "SOLD" sign on it. That evening, something personal happened to one of our planned income sources, and our picture changed. I felt bad because I had to call back to rescind on the deal, which made me feel very awful. He took it like a gentleman, with no negative reaction. On the contrary, he wrote us a nice card. After a month or two, matters got straightened out and we were back to the original plan of buying the car and we went back to Brent. We settled on the car we wanted and pricing was a no pressure discussion. It was a fair deal. Then, Brent went the extra mile on everything. He personally picked me up from the railway station on the day to pick my car up. There was a slight imperfection that required buffing a bit on the finish, so he took me personally to the detailer to get it polished out. I told him that I would like a full tank of gas. There it was. I told him that I liked rubber mats. There it was. He took great care to show me everything about the car. Brent made the car buying experience a pleasure. I hate hard , high-pressure sales techniques, and this guy is the exact opposite. I would easily recommend to anyone to see him, including single women who are often subjected to high pressure sales. Brent is just a good guy and he is successful precisely because he just deals with people in a nice, decent and fair way, with an emphasis on customer service. More

I was referred to Danbury VW by my sister in-law, who said she had a great experience there. I was not disappointed! It was a very simple laid back experience with our salesman Brian LeBlanc. It was a re said she had a great experience there. I was not disappointed! It was a very simple laid back experience with our salesman Brian LeBlanc. It was a refreshing experience compared to so many other car dealers. Brian was straight forward and very helpful, as well as the other staff. Best of all we got into the car we wanted at a fair price. The TDI Sportwagon is beautiful! Thanks again Danbury VW and Brian for the great service! More

I had a very positive experience purchasing my car from Bryan LeBlanc at Danbury Volkswagen. I contacted the dealership in the middle of the night for a price quote and by morning I received a prompt emai Bryan LeBlanc at Danbury Volkswagen. I contacted the dealership in the middle of the night for a price quote and by morning I received a prompt email response and phone call from Bryan. I conducted the entire deal over the phone which was a great convenience to me. I was very pleased with the excellent customer service, quick response time, and very fair deal I was offered. As a female car shopper I dreaded walking into each and every dealership I have been to, not so here at Danbury VW. I had an excellent experience and would highly recommend the dealership to any of my friends or family. I could not be happier or more pleased with my purchase or the service I received. More

Brian was Great. I knew exactly what I wanted and Brian Brian was Great. I knew exactly what I wanted and Brian helped me get it and at a great price. My overall experience with Brian and Danbury Volkswag Brian was Great. I knew exactly what I wanted and Brian helped me get it and at a great price. My overall experience with Brian and Danbury Volkswagen in general was excellent. I highly recommend Brian and will very likely be back to see him at Danbury VW for my vehicle needs in the future. More

Brian was awesome! He had the exact car I was interested in, answered all the questions and concerns I had, and helped me to get the best deal possible. Very happy with his service, and with Danbury VW in g in, answered all the questions and concerns I had, and helped me to get the best deal possible. Very happy with his service, and with Danbury VW in general. Will definitely recommend Brian, and Danbury VW to friends and family. Thanks! More

Brent was extremely helpful and patient in our very last minute need of a car. We were on a time restraint and budget and he worked patiently and efficiently when the pressure was on. He is a wonderful sale minute need of a car. We were on a time restraint and budget and he worked patiently and efficiently when the pressure was on. He is a wonderful salesman and we ended up leaving content, with our needs met. It was probably the best experience I have had in regards to car sales etc. We love VW and we were glad to move forward with another one... More

I worked exclusively with Bryan and he absolutely the best salesman I have worked with from any dealership. He was knowledgable and friendly. I test drove three different cars with Bryan and He was very best salesman I have worked with from any dealership. He was knowledgable and friendly. I test drove three different cars with Bryan and He was very familiar witht the local roads which allowed me to test the cars on a variety of roads. He answered all my phone calls and emails quickly and with answeres to all my questions. More