Volkswagen SouthTowne

Customer service here is outstanding. They took the time to give me all the information I needed, and went above and beyond to make sure I was satisfied with my purchase. Thank you so much Harry and Mujo! to give me all the information I needed, and went above and beyond to make sure I was satisfied with my purchase. Thank you so much Harry and Mujo! More

Brayden was a great salesman. He sold my wife and i 2 cars. He was not pushy and listened to my want. He was able to answer my queston. If he didn't know he found out and answered promptly. Over all grea cars. He was not pushy and listened to my want. He was able to answer my queston. If he didn't know he found out and answered promptly. Over all great experience More

Great service. You do have to do the dance to get a good price, but it is that way everywhere. Would recommend a friend to this dealership. price, but it is that way everywhere. Would recommend a friend to this dealership. More

Enjoyed working with Dillion my salesman he gave me his full attention. So far so good see how the complete deal goes you'll get my complete rating when deal is completed. full attention. So far so good see how the complete deal goes you'll get my complete rating when deal is completed. More

I bought two cars and it was a great experience! Braxton and my finance guys Mike and Scott were fantastic! I will always buy my cars from Volkswagen Southtowne! and my finance guys Mike and Scott were fantastic! I will always buy my cars from Volkswagen Southtowne! More

E.B. is super nice, very helpful, fun, and knows his stuff! Would love to work with him again!! I'm so glad he moved here from Arizona!!! stuff! Would love to work with him again!! I'm so glad he moved here from Arizona!!! More

EB was great! He was friendly, knowledgeable and was happy to step in to help us. We came in late(8pm) and he stayed thru 10:30pm to see that our sale went thru. He followed up the next day to ensure we happy to step in to help us. We came in late(8pm) and he stayed thru 10:30pm to see that our sale went thru. He followed up the next day to ensure we were enjoying our new Tiguan and to provide us with updates on a few items. Overall wonderful experience buying a new car this time. More

High pressure sales... what's to like. I purchased a pre-owned "certified" car from this dealership. The two sales people I was dealing with didn't make my experience a good one. Z, was as I purchased a pre-owned "certified" car from this dealership. The two sales people I was dealing with didn't make my experience a good one. Z, was as cheesy as can be for a salesperson, "there's my guy" she said as she saw me in the dealership for our scheduled appointment. Her boss (or sales manager) who's name I can remember was your typical slimey sales guy, and the one dealing out the high pressure. Z was just going along with it and she didn't have my back at all. She just kept telling me I was getting a great deal. They kept throwing all sorts of numbers at me and telling me this is why the car is the price it is and how I was getting such a great deal and doing a great job of confusing me. I suck at buying cars, in the end its my fault cause I could have just walked out. But I didn't. I think I paid about 2k more than I should have and in the end its on me. As soon as I agreed to purchase the car I never saw the slimey guy again (shocker). After the purchase I had to go to the dealership 3 times for service stuff that was agreed upon in the sale of the car. During the first visit the service tech sent me a video of the car and what he was doing (alignment) and check a few other things. This was really cool and it let me know what was going on with my car. I needed my tires rotated and a new air filter. I thought when I purchased a certified vehicle that would have been taken care of... not here. I also worked with Dillon (he has since left) in the service center on my first visit who said, "I'll take care of it for you" referring to why my tires weren't rotated and the air filter was bad. I never heard back from again. I then called back a week later after not hearing from anyone, I dealt with Sam. Sam was great at first, he said he look into it and even called me back later that day to let me know he was still trying to get some answers for me. That was the last time I heard from Sam. So the second time I went I had to talk to a manager. The Service manager Doug was nice and rotated my tires for free, something that the car should have had done before I purchased it. I also have to say I dealt with another sales manager who I forget his name as well (he is Bosnian) who helped me get the air filter replaced and was super nice and very helpful. I Wish I dealt with him, I may have had a better experience. Car buying shouldn't be as stressful as this, I will not go back to this dealership or recommend it to anyone. Mike More

Harry handled my purchase responsibly and with enthusiasm. He povided careful and thorough details and overview. I would certainly use him again in future transactions. enthusiasm. He povided careful and thorough details and overview. I would certainly use him again in future transactions. More

SouthTowne Volkswagen was fair easy to deal with and helpful. Sorush went out of his way to get the car purchased delivered to me on time. helpful. Sorush went out of his way to get the car purchased delivered to me on time. More