Volkswagen SouthTowne

Carly is the best!!! She was very professional, and was very willing to answer any questions.. And if she wasn't sure she took the time needed to find out the answers! She She was very professional, and was very willing to answer any questions.. And if she wasn't sure she took the time needed to find out the answers! She was the BEST!! More

Fantastic staff! Not pushy at all. Sijan helped my wife find the vehicle she was looking for. Other dealerships didn’t take her serious and kept showing her vehicles she didn’t want. Sijan helped my wife find the vehicle she was looking for. Other dealerships didn’t take her serious and kept showing her vehicles she didn’t want. It was an easy decision for us to purchase the first Atlas Sijan showed us since it was exactly what we were looking for. We would definitely recommend Volkswagen SouthTown to friends and if possible get Sijan as your salesperson! More

Terrible customer services Unreliable, rude, and incompetent people. Terrible experience all around, from moment they pick up the phone these people have no interest in helping Unreliable, rude, and incompetent people. Terrible experience all around, from moment they pick up the phone these people have no interest in helping you. I still brought my car in because it was for a recall, for anything else I take it somewhere else. Too bad I can’t give a zero star. Where are management that are not seeing all of these reviews? More

STEER CLEAR! Super dishonest! Don't trust any of their ads. Even if you meet all qualifications, they won't give you the advertised price. Super shady. Super dishonest! Don't trust any of their ads. Even if you meet all qualifications, they won't give you the advertised price. Super shady. More

Don't trust John or Trevor They lied to my mom and told her it was going to be cheaper in the long run for her to lease the vehicle and then buy after a year. She would have bee They lied to my mom and told her it was going to be cheaper in the long run for her to lease the vehicle and then buy after a year. She would have been better off buying outright when she first went in. Eight months in to her lease they let her know it would be $7000 more to buy the vehicle than when she first went in. Of course they "couldn't do anything" unless she just wanted to return the vehicle. She had already put down so much and been making monthly payments in anticipation of buying after a year. WORST SALES PEOPLE! Or possibly the best if your company is looking to lie and cheat people out of their money... 🤔 More

Be warned and be smarter than I was I have struggled with writing a review because of how embarrassed I am that I signed the financial documents that I did for the car loan I entered int I have struggled with writing a review because of how embarrassed I am that I signed the financial documents that I did for the car loan I entered into on 7/13/18 here at VW SouthTowne. I made my first newish used car purchase here in 2011. They worked with me and helped me get into a VW Rabbit that I loved. I visited them again a few years later in 2015, to find out if they could help me figure out a deal to trade in that VW Rabbit. I left with a 2016 Jetta lease. The payment worked out for me and was reasonable, considering there was some negative equity in the VW Rabbit I traded in. After these two financial transactions, I was super happy and a fan of the dealership. Fast forward to July 6, 2018. I had to take the 2016 Jetta in for an oil change. After that oil change, I received a phone message from Chris at VW SouthTowne to see if I was happy with the current lease. I called him back and talked to him briefly. I let him know that my husband and I might consider looking at getting into a newer vehicle if the payments would be around the same or less as what we were currently paying. Based on my past experience, this seemed like it could be a good thing for our family. On Friday, 7/13, we arrived and talked about what we wanted: a better situation for our family, be it a new car and lower payment, then great. After test driving a couple of 2018 Jettas, we sat down to have the "numbers guy", not Chris, come and present us with options. Before we could start talking options, my husband had to leave with our two toddlers who were cranky. The options were far from what we had discussed with Chris: $1,500 down and $699 a month. No...that is actually two things that we were not coming to do, bring cash AND increase our monthly payment by $300. Another option was given, and it was just as backwards as the first. "Numbers guy" finally came back with lease buyout and a $400ish a month payment. To my trusting mind, that sounded great. So we proceeded. During this process, my husband is calling and texting me to hurry and finish because driving the kids around is not helping and they are irritated. 45 minutes later, after finding my insurance coverage info online, I proceeded to meet with Tony to sign papers electronically. Tony was very knowledgeable, friendly and kind. He made the signing process quick; we were done in 10 minutes max. I admit I was distracted by the insistence of my husband's texts to hurry out, but I still remember most of what was said in my signing. Tony gives me a thumb drive with my loan papers and his card. I left feeling like I had been taken care of again by VW SouthTowne. 2 weeks later, I contacted a bank to refinance my loan to a much lower rate. For the first time, I saw all of the loan costs. I called & talked to Tony to clarify that I did not want/need these additional costs. I was told that they were needed or I would have had to bring money down. That was the 1st time I had heard that. I wasn't asked about money down for the lease buy out at any time. I tried to figure out how I had signed away the next 6 YEARS of my life for a vehicle that is 127% upside down, for costs I did not agree to because no one ever said in order to do this lease buyout we have to add additional services to offset things. I emailed with Tony, trying to explain that I wasn't aware of the situation and that I needed help to undo the bad loan. After many emails & an in-person visit, the bottom line was that the loan had funded. There was nothing that could be done. I should have paid better attention to the bottom line loan amount & term of the loan.I may be the stupid one here & I'll pay for it. BEFORE YOU BUY HERE: Don't think this dealership will stop you from entering into a car loan that is not best for you or your family, even if you are a long time customer. If you don't ask them for details, they won't offer them transparently. Be warned and be smarter than I was. Make them explain where every $ is going before you decide what to do. I can only hope this will help others avoid the HUGE mistake I made. Good luck. More

Federal Recall- Abandon Customer My first experience with the Volkswagen South Towne dealership was terrible. I received notice from VW advising the Federal Government put a recall on My first experience with the Volkswagen South Towne dealership was terrible. I received notice from VW advising the Federal Government put a recall on my Passat relating to a fuel pump control module. The part can cause the battery to drain, quit running while driving and a potential to crash or lose power. Coincidentally, my car broke down a month ago for this exact reason. When I scheduled an appointment to have it fixed I asked if they would be towing it as I cannot drive a vehicle that won’t run. They declined to tow or cover cost. That said, I have to pay $200 to have my car towed yet VW and their service centers and dealerships won’t assist with getting cars that broke down due to this reason to their center. This is my only vehicle for my wife and kids. I’m in the market for a new vehicle but will not buy from VW or VW South Towne as a result. More

Fantastic Experience- Bests other VW Dealers I had been to another VW dealer earlier that day and the sales team had been aggressive and tried to push me into a vehicle I didn't want. They also s I had been to another VW dealer earlier that day and the sales team had been aggressive and tried to push me into a vehicle I didn't want. They also stated that they didn't have any 2019 Jettas in the base model but the sales member I had spoken to on the phone stated they had several. It was not a good experience. I called South Towne VW and spoke to Sijan, he listened to what kind of cars I wanted to look at and had one of the cars I wanted to look at up front and ready when I arrived. He provided a good demo of the vehicle and answered all my questions. He wasn't aggressive or over-eager to make a sale, it made my experience so much better. The finance department was also amazing! Axel spent a long time on the phone securing the best deal and rebates on the car he could. He was friendly and upfront about all the offers and charges involved. This was one of the smoothest experiences I have ever had. More

SouthTowne is Downgrading its Customer Service - Disaster Can I do zero stars for service? Don't waste your time or money at SouthTowne. They're in it for the short-term buck and not a long-term customer rel Can I do zero stars for service? Don't waste your time or money at SouthTowne. They're in it for the short-term buck and not a long-term customer relationship. Our history with SouthTowne has been over the last few years. Historically their service department was very pleasant, reasonably priced, and accommodating. However, very recently they made a conscious decision to downgrade their customer service. What a poor short-sited decision. Over the past years we have gotten repairs and oil changes from SouthTowne. There have been a couple times where after they have completed the oil change, our oil gauge light would come on. In those couple instances, we took the car back in and SouthTowne was good about topping off the oil and all was good. Recently we changed our oil, the light came on. We took it in last night and they said they could "sell me a quart of oil and that I could it put in myself". What has happened to their Customer Service?? Disastrous service!!! I don't care about a few bucks for a quart of oil. I care about the messaging of my worth as a customer. I called today just to make sure I really understood correctly that they were downgrading their customer service policies. They confirmed with me on the phone. I also corresponded with someone on their website. Person on the website said she would forward my information and a manager would contact me shortly. It's been a day and I haven't heard anything back from them. We're buying a new car soon. I will NOT consider buying from SouthTowne. I want to buy with somebody that will value a long-term customer relationship that benefits both parties. SouthTowne appears to have changed it's customer service policies. Avoid using them!! More

Please do not waste your time I am just hoping to help other people to not have to go through what we have been through with this dealership. The mailer they sent out saying we had I am just hoping to help other people to not have to go through what we have been through with this dealership. The mailer they sent out saying we had one $3,500 to Walmart is a scam. There were many people there who were also scammed and very upset. It is sad that a company would play with people's emotions this way. I hope we can all ban buying from this dealership and show that honesty and integrity wins over lying and deception. More