Volkswagen SouthTowne

Oil change We stop by for oil change between our road trip. We drove in and told "takes an hour and 20 minutes" we waited in the waiting area and it was done a We stop by for oil change between our road trip. We drove in and told "takes an hour and 20 minutes" we waited in the waiting area and it was done around an hour. Very professional staff and comfort waiting area. We had a detail explained of our vehicle condition before left the office. More

Great customer service Went to another Volkswagen dealership without even looking at my car was told it was going to be $600 to fix. You had the simple part I needed and co Went to another Volkswagen dealership without even looking at my car was told it was going to be $600 to fix. You had the simple part I needed and completed on time. More

Always Great service I never have a bad experience. My service representative explains my situation, and direct me to the right needs without leading me wrong. Because of I never have a bad experience. My service representative explains my situation, and direct me to the right needs without leading me wrong. Because of the treatment received from Malik in service, I plan to buy my next vehicle from Southtown.Volkswagon More

Terrible finance service The sales team was really good, but the finance service was terrible. They are pushing you to purchase service contract, even though i don't need exte The sales team was really good, but the finance service was terrible. They are pushing you to purchase service contract, even though i don't need extended service contract for the new car. They said if you don't buy the service contract, then they won't sell the car to you. At that moment. I bought the service contract, then told me I could cancel the service contract whenever I want. One day I came here to cancel my contract, but I had been waiting for several hours to cancel my contract. They have terrible finance service. Don't believe finance person at all. Be careful before you sign any documents. More

Super Service Even though the problem was not easily recognizable the Dealership did not give up until everything was checked out and the problem completely resolv Even though the problem was not easily recognizable the Dealership did not give up until everything was checked out and the problem completely resolved. They were polite, knowledgeable, professional and worked as quickly as possible to meet our needs. More

Excellent customer service I went in to take care of the recall on the emissions computer software. They told me how long it would take and offered a shuttle (I decided to wait I went in to take care of the recall on the emissions computer software. They told me how long it would take and offered a shuttle (I decided to wait at the dealership). The work was completed as they said. I also purchased windshield wiper blades, and while I did not expect them to install them there, they did that for me as well. More

Don't know what I would do without Brandon! Headed to Wyoming when my engine light came on, went to service department without calling and Brandon got my car in immediately, fixed in a few hou Headed to Wyoming when my engine light came on, went to service department without calling and Brandon got my car in immediately, fixed in a few hours. More

Excellent Cuatomer Service as always!! My car needed the 40,000 mile service and my low oil level light had just come on as well. I called, they got me in right away and my car was done wit My car needed the 40,000 mile service and my low oil level light had just come on as well. I called, they got me in right away and my car was done within an hour. They are always friendly and happy to see me and remember me. I love the service team! More

This place rocks Brandon is fantastic. He has helped me with various cars for 10 years. He went above and beyond this time by helping us with a flat tire on my husband Brandon is fantastic. He has helped me with various cars for 10 years. He went above and beyond this time by helping us with a flat tire on my husband's truck, which happened as we came to pick up my car from service. Brandon got the tire patched and us back on the road immediately at no charge. That's a good customer experience and a small reason why I choose to continue to buy cars here. More

Amazing!! Malik is always so helpful and gets everything taken care of for me with ease! So glad I can trust him with my car! He definitely deserves a fat raise Malik is always so helpful and gets everything taken care of for me with ease! So glad I can trust him with my car! He definitely deserves a fat raise More