Volkswagen SouthTowne

Always pleasant....but problem was not solved. We came into to the dealership to have a noise checked out on the rear of my Passat. Even though the service department was unable to locate what w We came into to the dealership to have a noise checked out on the rear of my Passat. Even though the service department was unable to locate what was causing the knocking sound they did a complete inspection and found no problems. We would like to bring my Passat back once again and perhaps go for a short drive with the mechanic in order to bring to his attention exactly what we are hearing. This is not an occasional hollow knocking sound but it does occur each time the car accelerates from a stopped position. As always everyone was very polite and very customer focused. It appears my 2015 Passat has no mechanical problems but maybe something loose back by the muffler. We do appreciate the professionalism that is shown at VW Southtowne. Thank you, Shirlene Green More

Another satisfied customer thanks only to Malik. The five starts I am giving on this review has nothing to do with anyone other than service adviser Malik. .Once again he knows how to greet people, The five starts I am giving on this review has nothing to do with anyone other than service adviser Malik. .Once again he knows how to greet people, smile, sound interested and do his job. He knows how to treat people the way he would like to be treated. VW has a culture of bad customer service because they have a hard time employing intelligent people who think about their future rather than their next smoke break. Malik needs to run that place and change the culture so that every employee treats customers as he does. More

Excellent Malik always takes very good care of me and my vehicle, I won't go anywhere else, thank you for the great service. The video was cool too! Malik always takes very good care of me and my vehicle, I won't go anywhere else, thank you for the great service. The video was cool too! More

Service vs sales Service personnel courteous, friendly, efficient and effective. Good experience. Sales personnel, while friendly, drove me to dispair trying to ge Service personnel courteous, friendly, efficient and effective. Good experience. Sales personnel, while friendly, drove me to dispair trying to get a straight answer to my concerns. I felt frustrated, used, and finally angry. More

Everything was great, smooth and easy. I brought my passat in for a recall. The service staff was great, answered all my questions, was very friedly and got me in and out in a timley manne I brought my passat in for a recall. The service staff was great, answered all my questions, was very friedly and got me in and out in a timley manner. Thank you. More

freindly very friendly and personable, well taken care of, called and gave me updates, love the video I received explaining the maintenance of my car, thank yo very friendly and personable, well taken care of, called and gave me updates, love the video I received explaining the maintenance of my car, thank you More

Brandon is awesome to work with. I've always had a good experience at South Towne Volkswagen. Especially working with Brandon. He is very professional and helpful. I will definitely b I've always had a good experience at South Towne Volkswagen. Especially working with Brandon. He is very professional and helpful. I will definitely be back and recommend their services. More

Great service experience Malik is top of the line. He continues to make my service experience at VW a great one. Malik provides outstanding customer care, his level of detail Malik is top of the line. He continues to make my service experience at VW a great one. Malik provides outstanding customer care, his level of detail is outstanding. More

Repeat customer I'm a 5 times repeat customers and Mujio is my main salesman along with Brandon who's my main service man. Both are top notch guys? I'm a 5 times repeat customers and Mujio is my main salesman along with Brandon who's my main service man. Both are top notch guys? More

Timely, friendly, knowledgable service Always have a good experience with South Towne service department. They are always respectful of my time, are always friendly and fix my car right th Always have a good experience with South Towne service department. They are always respectful of my time, are always friendly and fix my car right the first time for a reasonable price. Don't miss the coupons on their website! More