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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.6
673 Reviews
Call Dealership (210) 828-1201

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 673 reviews

January 18, 2025

Service and communication was good, Ramon was very professional! Only thing, car was not vacuumed after inside cabin filter was replaced and service completed!😮‍💨😒 More

by crrodriguez707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
Report | Print
Jan 20, 2025 -

Volkswagen of Alamo Heights responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 17, 2025

Fast! Friendly! Professional! Excellent! Outstanding! Super! Reasonable! Awesome! Terrific! Great! Service Advisor was beautiful, gorgeous! More

by ffcisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiwna
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Jan 20, 2025 -

Volkswagen of Alamo Heights responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 17, 2025

Crystal was awesome to work with as a service advisor. She was very professional and kept me up to date. More

by janlinlar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Jan 20, 2025 -

Volkswagen of Alamo Heights responded

Hi Janlinlar, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. Please don't hesitate to reach out if there's anything additional we can do for you.

January 16, 2025

Poor service when checking out, took 20 minutes at 10:00 am. No one was available, people behind desk were in an out constantly. More

by joe.crain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Jan 16, 2025 -

Volkswagen of Alamo Heights responded

Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Lee Tinoco General Manager ltinoco@vwofalamoheights.com 512-451-7411

January 13, 2025

Errolyn was very informative, responsive and made my car buying experience, a great one working well her VW team of professionals. More

by S.Davis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob really assisted Errolyn/ team in finalizing this purchase during the holiday season., Errolyn Cutkelvin
Report | Print
Jan 16, 2025 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. Please don't hesitate to reach out if there's anything additional we can do for you.

January 12, 2025

We got a great deal from Mario Espinoza, he helped us back in 2008 as well. Great dealership and service department as well. More

by richard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Espinoza
Report | Print
Jan 14, 2025 -

Volkswagen of Alamo Heights responded

Hi Richard, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2025

Leilani was friendly and respectful. The services were completed as I requested, and I wasn’t upsold for unneeded services. More

by masonspen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani
Report | Print
Jan 13, 2025 -

Volkswagen of Alamo Heights responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 10, 2025

Elliot was great. He is an asset to your dealership!! We really appreciate him!! He was very professional!! More

by russandrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliot service department
Report | Print
Jan 11, 2025 -

Volkswagen of Alamo Heights responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 10, 2025

As always the service department does NOT disappoint. Rodney is my go to service advisor but I trust any of the service advisors to take care of my 3 VW’s. More

by Sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor- Rodney
Report | Print
Jan 12, 2025 -

Volkswagen of Alamo Heights responded

Hi Sal, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 08, 2025

I was waiting in the check in line for over 30 minutes. No porter was present so it was a free for all. Two vehicles that came in way after me got served first. Second they did not touch my vehicle for More

by rjmonahan2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abbie Jackson
Report | Print
Jan 10, 2025 -

Volkswagen of Alamo Heights responded

Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Lee Tinoco General Manager VW of Alamo Heights P: 512.716.5443 E: ltinoco@vwofalamoheights.com

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