Volkswagen of Alamo Heights

Courteous and timely and surprising affordable service. Communication was clear and my service option were explained well. Communication was clear and my service option were explained well. More

Crystal was an amazing advisor and very communicative of the status of my vehicle. Very quick and timely service the status of my vehicle. Very quick and timely service More

Friendly, quick service would be the best way to describe Volkswagen of Alamo Heights. They always made me feel welcome everytime I bring my vehicles in for service. Punctual with time frame, honest up front Volkswagen of Alamo Heights. They always made me feel welcome everytime I bring my vehicles in for service. Punctual with time frame, honest up front about my vehicle services and help guide me what my vehicle actual needs. They never made me feel like just a number to them More

I had a great experience with my sales person Pharoah Dickens he was professional and very knowledgeable and helped me through the whole process. Dickens he was professional and very knowledgeable and helped me through the whole process. More

Some employees are helpful while others not so much. Had the dealership top off my coolant before a trip and got stranded because they did not close the lid properly. Had to purchase a temporary coolan Had the dealership top off my coolant before a trip and got stranded because they did not close the lid properly. Had to purchase a temporary coolant out of town and upon return to VWAH dealership had to get a 2x flush service to replace the universal coolant I had to purchase. While the service attendant was able to get me a discount on the service, this error was 100% on VW dealership. Today I returned for an oil change and had an appointment to see first available. On a busy day who knows how long that can take. Vehicles kept arriving after me and got seen while I kept getting overlooked. After standing in the bay for over 20 minutes I went inside to ask about assistance; at that point all of the service attendants said they were super busy and had a list of customers already… eventually one rep must’ve felt bad and took me in. I am grateful for Carlos Licea, always pick a specific employee otherwise you will keep getting overlooked. Also felt a little neglected when purchasing two vehicles one new and one used. Asked to see a different color only to be dissuaded because the darker color would “get very hot in the summer”. With the used vehicle, sales person said he would follow up on getting an appointment set up to get a wheel lock key for future tire replacement— no follow up or response after purchase. Turns out the vehicle we purchased did not even require a special key which was a relief but you would think sales person could at least take a look and know weather or not we would need in the first place. Maybe he was just in a rush to get us out. More

Great customer service and punctual to start, and expectation of competing the service. Friendly and helpful employees. expectation of competing the service. Friendly and helpful employees. More

I get general maintenance done at Alamo Heights VW, but when I had an emergency repair on late on a Friday afternoon they were able to get me in within an hour of calling and got me out before closing. The when I had an emergency repair on late on a Friday afternoon they were able to get me in within an hour of calling and got me out before closing. Their service is top notch and worth the drive wherever you are in the city. More

Always friendly and helpful. Explained service being done completely and concisely. Like the video of all points check. Explained service being done completely and concisely. Like the video of all points check. More