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Volkswagen of Alamo Heights

San Antonio, TX

4.6
673 Reviews

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 673 reviews

December 01, 2024

This is the best place to have service done. I met a couple that has been coming for the past 20 years from Shreveport, LA. Excellent service and staff. More

by marcilynnette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawnie and Leilah, Adnaan Rowshan
Dec 03, 2024 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

November 30, 2024

Website was easy to navigate to schedule appointment. Service advisor was professional and friendly. Work done was completed in a timely manner! Thank you! More

by gabrielle.matthieu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lelani
Dec 02, 2024 -

Volkswagen of Alamo Heights responded

Hello Gabrielle, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2024

Elliot was really attentive and knowledgeable, which made the whole process very easy. Thank you More

by ML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliot from service department
Nov 29, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 26, 2024

Came in for an oil change, didn’t honor the 45. 95 price. Plus wanted price on tires, discussed and all she had was the oem tires, asked about alignment she noted down, but after she started giving More

by Diehard.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leylani Rodriguez
Nov 28, 2024 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (210) 828-1201 when you have a chance. Thank you, and we look forward to hearing from you.

November 22, 2024

Service staff were very helpful. .Crystal was great and very knowledgeable and professional……Thank you! More

by Haroldj44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Audas
Nov 22, 2024 -

Haroldj44 responded

Crystal was great and very knowledgeable and professional……Thank you!

Nov 22, 2024 -

Haroldj44 responded

Crystal was great and very knowledgeable and professional……Thank you!

November 22, 2024

We had a smooth experience buying our new Atlas… The team that helped us worked with us to narrow down a doable deal. Our sales person was Michael Kraft . I recommend asking for him if you’re in the market f More

by Christinme
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark in Financing , Chris Cameron, Michael Kraft
Nov 25, 2024 -

Volkswagen of Alamo Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to Michael, Chris and Mark here at Volkswagen of Alamo Heights! We hope you have a great day!

November 21, 2024

Employees are always professional. I am provided a full explanation for service provided each visit. More

by Bobbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Service Department
Nov 22, 2024 -

Volkswagen of Alamo Heights responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 20, 2024

Excellent Customer Service from our Service Advisor, Abbie. The Service Team is friendly and professional! Always enjoy their great attitude! Mike, The Service Manager was also very accommodating in More

by hjhernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbie
Nov 22, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 20, 2024

Willing to work with the customer to buy their vehicle. Armando Chavarria was a great sales representative. More

by Remhriles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cameron, Armando Chavarria
Nov 22, 2024 -

Volkswagen of Alamo Heights responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 19, 2024

Phone calls and texts not returned. Had to physically come to service counter for updates. More

by lopez5satx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eliot
Nov 21, 2024 -

Volkswagen of Alamo Heights responded

Thank you for bringing this to my attention and I apologize for the poor communication at your recent service visit. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Lee Tinoco General Manager ltinoco@vwofalamoheights.com

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