Volkswagen of Alamo Heights

Everyone was pleasant and quick with the diagnosis. I do wish it automatically included a breakdown of the prices instead of a lump sum (it did the last time I was there) but was told it doesn’t do it I do wish it automatically included a breakdown of the prices instead of a lump sum (it did the last time I was there) but was told it doesn’t do it now. Thats okay though, Crystal was able to break down the price via text. More

As always Leilani is on point from the second I pulled into the service drive she already had my service information pulled up in the system ready to go 2 signatures and my shuttle was ready within 3 minu into the service drive she already had my service information pulled up in the system ready to go 2 signatures and my shuttle was ready within 3 minutes. My vehicle was quickly serviced and washed. I will be returning for my additional required maintenance next month. More

David over at Service dept was great. Answered all my questions. Will definitely come back Answered all my questions. Will definitely come back More

We had an appointment but oil change service took over 2 hours. That seemed slow to me. But Crystal at the service desk was exceptionally - friendly, polite, kept me updated, I will come back again and al hours. That seemed slow to me. But Crystal at the service desk was exceptionally - friendly, polite, kept me updated, I will come back again and always ask for Crystal. Your people are good. More

I’ve never had any issues getting my car serviced here. Most service representatives have been extremely helpful and knowledgeable like Rodney. He has helped me in multiple occasions and has always answere Most service representatives have been extremely helpful and knowledgeable like Rodney. He has helped me in multiple occasions and has always answered all my questions and concerns. More

Fast and efficient. Very nice personnel, especially Carlos and Dolly. I am all comfortable bringing my car to VW of Alamo Heights. Very nice personnel, especially Carlos and Dolly. I am all comfortable bringing my car to VW of Alamo Heights. More

Never have any problems with them. Always helpful and straight to the point with the services I need Always helpful and straight to the point with the services I need More

My car's servicing is never an inconvenience. I don't mind waiting at the dealership for my car. They have comfortable seats and the personnel are all friendly and helpful. I don't mind waiting at the dealership for my car. They have comfortable seats and the personnel are all friendly and helpful. More

Iris in service was very professional efficient and thorough about explaining the process. She kept me informed frequently on the progress of my vehicle. Iris has gone above and beyond to make my visit thorough about explaining the process. She kept me informed frequently on the progress of my vehicle. Iris has gone above and beyond to make my visit pleasant. Thank you, Iris so much again for everything you did for us. You are the best and deserve five stars!! More

I took my vehicle in for an issue with my infotainment system, wireless charger, and 30k service. The service was completed and radio was updated but the could not replicate the wireless charger problem. system, wireless charger, and 30k service. The service was completed and radio was updated but the could not replicate the wireless charger problem. I left and had to come back not even after leaving by down the street. The technician was good and tried to help as much as he could until we finally found the possible issue. Told me to leave it a few more days so the can call VW support. We went back in to get me back into the loaner for them to tell me they had no loaners after I literally dropped it off not even 20 minutes. What an inconvenience this is caused since apparently they couldn’t get this fixed a first time but I was told I need to call back again two days later to put myself back in line all over again after waiting a couple month just so they can get me into a vehicle while the repair the issue. Been nothing but issues with VW is getting problems solved. Unfortunately this is the nearest location to me considering I have to drive in from almost 50 miles away to service my vehicle. More