Volkswagen of Alamo Heights

Front end of sales process was smooth with quick responses and willingness to negotiate quickly with no games. Test drive & purchase paperwork was easy with no tactics to upsell dealer warranty add responses and willingness to negotiate quickly with no games. Test drive & purchase paperwork was easy with no tactics to upsell dealer warranty add ons. Downhill from there… took 2.5 hours to wash/detail/prep car for drive off. Technicians failed to complete pre-delivery inspection, CarNet module not initialized & salesperson failed to check/catch this. More

Had a great experience, as always dealer visits take time but Cameron in particular was great to work with, and I got into probably the most fun to drive car I have ever owned. VW Credit deserves a shout out but Cameron in particular was great to work with, and I got into probably the most fun to drive car I have ever owned. VW Credit deserves a shout out too for giving a preferred interest rate to a long time customer. Nothing I would change and will be happy to visit them again if i ever need to upgrade. More

The car drove very nicely so I guess they saw the problem. Took longer than I expected but OK now. problem. Took longer than I expected but OK now. More

Every one at VW Alamo Heights is always helpful and courteous. Customer service is the best! Thank You courteous. Customer service is the best! Thank You More

The sales reps as well as the general manager were very easy to work with. They made the process as smooth and quick as possible. They also got us with a sweet deal and made the trade in process worth it. easy to work with. They made the process as smooth and quick as possible. They also got us with a sweet deal and made the trade in process worth it. More

Very courteous and professional staff and service. The service technicians and service advisors are the heart and soul of Volkswagen. Keep up the good work. The service technicians and service advisors are the heart and soul of Volkswagen. Keep up the good work. More

Great service and quick turn on my vehicle. Kept in the loop on the status of my car. Kept in the loop on the status of my car. More

Very efficient. No charge, although out of warranty, they said the part was defective I will definitely be back for service No charge, although out of warranty, they said the part was defective I will definitely be back for service More

Awesome customer service from everybody! A lot of patience with my poor English! So kind everybody A lot of patience with my poor English! So kind everybody More

The Advisors and Technicians were incredible helpful, communicative, and patient. Crystal (Advisor) especially; she provided multiple updates on the condition of my vehicle and where it was in the servic communicative, and patient. Crystal (Advisor) especially; she provided multiple updates on the condition of my vehicle and where it was in the servicing process. Mike Terry (technician) also provided updates on the service status. More